Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

Hello Jameson206,

We will be closing this case due to inactivity of submitter.

It Has been 3-4 weeks now and I have sent in my documents various documents 3 times now Each time there's something about my driver's license well my driver's license photo is very well done like I have 2 pictures of my driver's license now because of this casino it's Very clear the background there is no cut off edges it's not been cropped or Cut I am done with this excuse I need someone else to talk to.  At every time they claim to have sent me an update through email and response to what I sent to them there is nothing and this casino does have my email address they've had it for years how is it possible I get all their other emails but not this particular 1 when it's regarding very sensitive information!

Hello Ra2377ven,

Could you please send us all the documents via private message that you submitted to them, so we can check if everything is fine?

Thank you in advance.

Did you get the documents?

Hello Ra2377ven,

Yes, we received and reviewed the documents and our opinion is very similar to Casino side because during the verification this kind of utility bill is not valid enough. Casino has the rules that you need to provide more relevant paper ( electricity bill, phone bill...). Please send them what they require and we are sure that you will be verified in shortest possible time.

Thank you for understanding.

I can't get the casino rep to respond to me and this issue is now been going for a month!  My account STILL is not verified and at this point I have sent in 10 different emails containing way too much sensitive information!  There is nothing wrong with my documents,  this casino is stalling.  For example:  How are they going to send me a reply stating that I needed to send in a different document and uncropped dl photo then send another reply stating we can't  view the images?  Clearly you can see them because you  1st asked for a newer document and uncropped dl after viewing them.  And every single image is in jpg and says jpg right there in the attachment. 

Hello Ra2377ven,

We will reach out to Casino again to see if your documents can be verified now.

Could you please send us the name of the casino and your username/ID from the casino again via private message?

Thank you.

Hello Ra2377ven,

Could you please send us the name of the casino and your username/ID from the casino again via private message?

Hello Ra2377ven,

We will close this complaint due to inactivity of the submitter.

Took 2 months to get verified.  That asked for too many personal documents, even a pay stub!  Then my withdrawal request was denied and winnings lost.  So I'll only be verified here for 3 days, as I closed my account and will never come here again.

Hello Ra2377ven,

We are sorry to hear you had bad experience with this casino.

We are available to assist you if necessary.

I am writing to seek assistance with an ongoing issue regarding my account verification on Play Croco. I initially submitted the required documents on the 1st of January and have since resent them, yet my account remains unverified.I understand that these processes take time, but the duration of this delay is becoming a concern. Could you please look into this matter?. Thank you for your attention. Dania

Please discard my last post, my documents have just been approved by Play Croco. casino. Best regards

Lincoln casino refuses to pay me the remainder of my winnings after they paid me two consecutive withdrawals of 2500 dollars. 2500 is the maximum withdrawal amount when withdrawing to bitcoin with a weekly limit of 5,000. I requested a total of five withdrawals of only two being paid they  "redeposited" the last three withdrawal request but those redeposits did not show up on my balance either. I had requested $12,400 to be withdrawn they only paid me $5,000 then stated that I had used consecutive non-deposit bonuses to obtain my winnings. When I deposited my money I specified that I did not want any bonuses. They have a button to push upon depositing if you do not want any bonuses which I pushed. Upon winning I read the terms and conditions numerous times it was certain to follow them completely. I submitted my verification documents and everything was approved prior to sending my money. I waited the required wait time and received one payment their terms and conditions for withdrawal State a total of 5,000 to be withdrawn per week then I was notified I would only be getting $2,500 a week okay I didn't have a problem with it after the second week I never received any more payments. When I inquired about my payments I noticed they showed that they were  deposited into my casino account  they weren't there. They were nowhere to be found I contacted support and they told me that I had used consecutive non-deposit bonuses which I did not I didn't have to use any bonuses because I played with my winnings. Support says that I would get an email concerning their decision I have not received any emails and the same thing is said over and over every time I contact support about bonuses but I have not ever used a bonus and I asked them to supply me with evidence of the bonuses that I supposedly used but they tell me they don't have that information nor is the information listed on my profile or account transaction history because there's not one. There was a phone number listed for the cashier at the casino on an email concerning the first deposit they did pay me for so I called it hopefully to get to the bottom of this it came back as a non-registered number they number did not exist. I don't know who to talk to or what to do because they keep giving me the runaround support keeps saying over and over the same thing without any kind of proof that I did use any bonuses because I did not use any purposely did not use any in case of this I've been playing casinos a long time and I am aware of how they try to get you with the details of bonuses which is why I don't use them. I have evidence and screenshots of every detail. I can prove without a doubt my balance history my withdrawal history my deposit history my winning history etc. There would have been no need to even get a deposit because my balance remained in the thousands. Even after I got the news that I wasn't going to be getting my funds I continued to deposit Bitcoin into Lincoln casino because I enjoy playing there and I hope I was going to win again. In the meanwhile I was researching my history and contacting support hoping they could correct their mistake. I didn't want them to close my account and not be able to speak to someone concerning this because I also am aware that casinos use this tactic to deter people from trying to get their money. I also have screenshots of every conversation that support and I have had from the very beginning. I just hope someone can help me with this because everywhere I turn is a dead end. I would like to continue playing there because I really enjoy their games I hope we can correct this oversight on their part without too much friction. I've never had any problems until now. now

Hello Melissa Adkins,

First of all, welcome to LCB! Glad to have you here. 

Sorry you had a bad experience.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

How can they claim you utilized a bonus when there's no documented evidence of it? Unless, of course, they're being dishonest and employing it as a pretext to withhold your payment. This wouldn't astonish me, given my prior dealings with this casino, as I'm well aware of their deceitful practices. Hence, I adamantly avoid engaging with any casino lacking a gaming license.

Hello SinMore,

Thanks for your feedback.

Hello Melissa Adkins,

Can you please send us your casino username/id via private message?

Hello SinMore,

Thanks for your feedback.

Hello Melissa Adkins,

Can you please send us your casino username/id via private message?

Hello Melissa Adkins,

We will close this complaint due to the inactivity of the submitter.

hello

A friend referred me to LCB so I'm here to file a complaint and issue an alert about liberty slots casino

If you have a pending withdrawal at this casino they will move heaven and earth, they will create a thousand reasons not to pay you, especially if you won with a free bonus.... I'm being treated like an idiot, first they asked me for my driver's license, then they asked for my ID with selfie again and now they asked for my passport..I would have no problem sending a passport however I don't have a passport and that's it... all my identification paperwork has been sent and unfortunately I have nothing left.. unless they want my dog's vaccination card.. this I have

I know the importance of going through a verification process as this guarantees our safety and security of the casino,,, however some casinos take advantage of this to use malicious tactics whose sole purpose is not to pay the customer, unfortunately liberty slots is one 

I understand that maybe it won't solve anything to register these complaints here... but I advise people to stay away from these unlicensed casinos because they do what they want......

my name is tersio salisa and my username  is cass***

thanks

Hello tersio,

First of all, welcome to LCB! Glad to have you here. 

We unfortunately can't consider this complaint as their terms state that they have the right to ask for: 

KYC Documents:

• ID card, passport, driver's license
• Proof of address
• Proof of payment method ownership
• Selfie with ID documents
   

​​​​​​​We will close this complaint and mark it Resolved.

Thanks for your understanding.

Ive been waiting on verification 

I sent in all my documents still can't withdraw 

So does this mean that only people who have a passport can withdraw from this casino?

Driver's license and ID card are not accepted at this casino?

I have been a player at casinos for many years and this is the first casino in the world that only accepts a passport to verify the account..

I sent all the necessary documents, driver's license, ID CARD, proof of address and selfie with all documents... however they insist on asking for a passport... unfortunately I don't have that..

Did they ask you for a passport to verify the account?

Hello tersio,

We will reopen the complaint and talk with the casino rep about your verification status.

Keep you posted.

Hello tersio,

We have reached out to the casino rep again.

Keep you posted.

Hello tersio,

Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them.

Thank you for understanding.

No they did not ask me for passport

My withdrawal request was for $200.35

Hello tersio,

We will reopen the complaint because the casino rep got back to us.

They have contacted the risk department, and I am waiting on a response from them. 

Keep you posted.

Late on 4-4-24 (4-5-24 casino time) I played the monthly promotional bonus LIBGIV12 and won $10,000.00. At that time I logged out and went to bed so that I wouldn't make any bad decisions from being tired. On 4-5-24 I submitted my verification documents then I continued to play through the next day. I checked the Terms and Conditions thouroughly and saw that the monthly promo bounuses were exempt from the maximums proscribed for free bounuses. (see attached). I requested 3 payouts of $2500 (2) and $2000 (1). I received an email telling me that my documents were accepted and they will  look at the withdrawal request.

The next day I received an email stating that my winnings were from a free bonus and therefore I was only allowed to withdraw 5x the bonus amount of $20 and the rest $6900 was removed from my account. I have replied with the same explaination as I have given here. Please help me to get this straightened out. I sincerly believe that I have a right to the whole $7000 and am very disappointed that it was removed. This was the first time I have won anything like this and I am crushed.

Thank You for your help,

Richard Shellhammer

Liberty account number: LS0144718079

Hi Teramanujuan, 

Sorry to hear that your amount was removed from your account but please note that the max amount you can withdraw from a no-deposit bonus is 5 x the bonus amount, as it is stated in casino T&C:

3: Payouts from winnings generated from any non-deposit bonus, including tournament prizes awarded, are limited to five (5) times (X) the original bonus amount, or the minimum payable amount based on the chosen withdrawal method, whichever is the higher amount.

I'm afraid we can't help you further with this. Please make sure you have read T&C before you claim any bonus. 

Withdrew twice now. One time for 150 from free spins. 

Thanks for sharing your opinion with us dinocow. What was the max amount you could withdraw from free spins? 

Did you look at the screen shot I included. The relevent passage is highlighted. I specifically states that the monthly promo $20 claimed with the code LIBGIV12 is exempt from those limits. How can you go against that? That is the bonus I claimed.

I have attached it again. Please look at it and verify that it is from your site. 

I appreciate your assistance with this matter and am confident that we can work this out.

Thank You,

Teramanujuan

Melissa, I was thinking that you were a casino representative then I realized that you are not. I appologize for the misunderstanding. That being said, the heart of the complaint still remains valid in my opinion. I have read the T&C's and am familiar with the limits in regards to free bonuses, but as I have stated they also specified that the bonus I used is not bound by thos maximums. I do not understand how my claim can be denied.

Thank you,

Teramanujuan

Hi Teramanujuan,

No problem at all.  We will notify the casino rep anyway and ask him to read your posts. 

I am grateful for your help. I received several emails from the casino that just said read the T&C's, which I did several times before I requested the deposit and then a few more times after. I received an email this morning after they looked at the screenshot and explained that the exemption has to do with the number of free bonuses allow for the loyalty level and not the amout allowed to withdraw. 

I apologize for the misunderstanding and thank you for being so kind during this ordeal. This was the first time I have ever won anything this big and I suppose that might have contributed to my interpretation of the T&C's. My head understands the locgic of the situation but my heart is still rebelling at the lose of $7000. It was a fun ride while it lasted. Please mark this as resolved.

Thank You,

Teramanujuan

Thank you very much for your feedback, Teramanujuan. Glad it has been sorted. 

Please read T&C carefully especially when you claim freebies. They max cashout is usually capped with a certain amount. 

Good luck!

This case has been RESOLVED. 

Dear Tersio,

I hope you are doing well.

I sincerely apologize for the delay. I had to ask someone else to look at this as I also had to be sure.
Please understand that we do value you as a player. And we try our very best to assist all our players. I can assure you that all eligible players are paid without issue. We go above and beyond to make sure of this. And also, to make sure our players are treated well, fairly and with respect. Or we would have endless complaints as a number of these payments are done daily after documents are verified.

With regards to the documents you provided, part of the information printed on the right side of DL (in the picture holding DL) is blurred to the point of not being readable and it is in the sharp contrast to the quality of the information issued on the left side of DL.

hi Dylan,  There is nothing wrong with my driver's license, it just had a broken edge and this does not influence my personal information in any way and my document was not edited.. If they had doubts why didn't they ask for a VIDEO?? I have no problems displaying my image

However, this doesn't make much difference now because my account was closed and my winnings confiscated... these malicious methods you use to not pay a customer It's a bad strategy... you end up dirtying the casino's name for so little...

Dear Tersio,

Your account was not closed for not wanting to pay. As I mentioned, these payments are literally made in drones each day once documents are verified. Your documents were inspected by different parties as a result of your persistence, and were still found not to be in good standing. You were asked to provide another ID with a picture of yourself holding it. Which you did not.

This is common practice by all online casinos, or any business for that matter, in cases where possible fraud is suspected.
If you can send another piece of ID with a picture of you holding it to our Risk department, and let me know when you have. I will look into it with Risk and sort this out for you, once the documents are in good standing.

Best Regards,

Dylan

hello

username: casspa17

you asked me to let you know... I sent my identification card and the selfie holding the document..

my information is legitimate and true, however, I do not believe that they are willing to reverse the blocking of my account

thanks

Hi SinMore,

We notified the casino rep regarding your post since he is the best person to provide you with the correct answer. 

Im already certain they are not licensed. Dylan will probably not reply and if he does he will not give us the name. I have tried to get an honest answer from this "casino" for over a year now and its always the same run around with them. Im really shocked LCB continues to tell players that we should stay clear of un licensed casinos yet also promote them. If Im wrong then can you explain it to me?

Hi SinMore,

The casino rep advised us that he forwarded this question to the casino legal department. As soon as he gets the official reply he'll get back to you. It should be today. 

Hi SinMore,

you are right in your statements...casino liberty slots does not currently have a valid license.. I've been investigating some things and making some calls and discovered things that I can't talk about here publicly.. However, I find it regrettable that LCB doesn't say anything about this

me too doing some research on forums and casino websites, gathering some people to register a complaint about this casino with regulatory bodies...I currently have a group of 13 people willing to file a complaint against theys...

I advise people to stay away from this casino in order to avoid headaches...

No response from Dylan what a surprise right? Melissa maybe now you realize why this issue needs to be escalated and why I asked for the form that you say doesn't exist. It does exist. I think because no one has ever asked for one before you are unaware of it. 

Now its obvious that this casino is not licensed which now brings a spotlight on LCB. Why is LCB promoting un licensed casinos and how many. This also puts the spotlight on Alexis Gold and her ability to review casinos correctly. You see the can of worms it opens if you dont add this casino to the "Rouge Casino" list? And why the form is necessary. 

Do the right thing LCB the players demand it.