Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

I understand no worries. We've already asked them about the amount they need to pay out. Keep you updated. 

Hey, guys, how long does it usually take for the withdrawals via Neteller for non-US Canada players in MainStreet Vegas Casino, these days ?

It used to take 4~6 weeks before, so I eventually gave up playing with them.

I just wonder if they keep the same time frame (not sure it is Ok to call it a timeframe, though).

Please, leave your experience as a reply.

Didnt know theat neteller was available ...im being told only bank wire or check ,,is netteller avail for usa?sorry i now saw non usa :(

Neteller was available for deposit and withdrawal. But, I am not sure if it is still available until now. Yeah, I am sorry that your payment options are very limited. How long have you been waiting ?

Hello guys! I've been waiting since 9/13. Such a long process with this group.

USA players cannot use neteller, hence the payment dramas.

hi Sorry about your wait ,,i been waiting since the 4th of sept ,,i feel your pain..they need to figure this out and make good ,i know its making want to not play here again the way this first experience is going ...good luck to you !

sorry to keep posting but if they"the casinos"fond a way to take it off our credit cards why cant they find a way to put funds back on ,,i know i cashout at a rtg casino  b4 and thats what they did .

From my experience, even via Neteller which has no reason to delay, the withdrawals took 4~6 weeks.

I went to their Live Chat every week and asked when it would be processed.

They said that my withdrawal was on the next batch or something.

As I know, they use 3rd party processor because they accept US players and it takes very long time because this 3rd party processors are not good in many ways.

Anyway, what I felt with their withdrawal is that I don't have willingness to process the withdrawls in a speedy manner. They can do Neteller withdrawals separately in a flash. But, they don't do it.

It's really sad that they actually make you wait this long. Other casinos process in a matter of days, it's weeks with this group.    looks like they need new processors to me.

buggars

US players have very limited options for online casinos and payment methods, as I know.

I don't know much, but from what I read in the complaints US players, there used to be a few of 3rd party processors which casinos use for the withdrawals of US players. Probably, at the end of last year, there were only one or two of them who were still doing the service. They can send the withdrawals via Bank Wire only, so it took longer time, higher fees in a long long queue of withdrawals.

The thing is that other RTG casinos(SlotoCash, Jackpot Capital, etc.) probably used the same processor or the other, which took the same time for US players. But, the casinos separate non-US players withdrawals and keep the timeframe like  2 day pending and 1 day processing.

And in the best case, Casino Extreme process Neteller, Skrill, ecoPayz withdrawals instantly daily.

So, MainStreet Vegas casino can do the same like other good RTG casinos, but they just don't care about it. Or, they deliberately are doing it for the players to reverse the withdrawals, or make the winning players frustrated from playing again, as I suppose.

guess no news on mine yet ,,almost a month come the 4th ..so very disappointed

We haven't received any updates regarding your case yet. We're gonna send another reminder. Keep you updated.

Many Thanks !! i appericate you working on this :)

Hello there ,,its been like a week still no word ??thats crazy these ppl should get back you faster than this ,,im starting to feel really bad things about this casino and i think ppl should be aware before depositing here

We send them another reminder. There is a delay but they paid out their players so far. Keep you posted. 

I feel you on this BARB711, it's been long enough, and really makes no sense for them to delay us like this.

thanks and i so agree ,,its nuts !good luck!!:)

The casino's informed us they will be needing one more week and hopefully, they'll be able to pay you out. So, the only advice is to be patient and wait. It is frustrating because they keep you waiting for too long but that's the only thing you can do at the moment. We hope all of you will get your winnings soon. 

im confused on this reply as they stated a wk ago they tried paying me 300 not 599.00 and that my bank would not except it ,,i used american expess bluebird checking to do a withdrawl ,,i recieved other $  by ach thru this card ,,dont see why they had a issue ..and thet also wanted to charge me 45 return fee ,,but yet they are telling you they are trying to pay?? what amount are they trying to pay and by what method ? none of this makes any sense .its been a month and one day now since i requested payout i dont see how i can be any more understanding,,they need to get the story straight ,,unless your not referring to my cashout .

We'll have the info about your case in a week time. They're going to provide us with the amount you should receive. No worries. We all have to be patient and hope it will be sorted. 

recieved a email from them today asking me how i want to take the 300 minus the 45 returned wire fee ,,im not replying till they answer back to you here at the forum ,i feel like they are trying to make me settle for less than what orginally was told ,,just updating you so you know ,,thanks!

Hm! I think you should reply to them directly and ask about the amount you are supposed to receive. We sent them a reminder maybe that's why they contacted you. Please answer their email and ask about the whole amount you think you should receive.

Keep us posted. 

Hi BARB711,

Here's the update from the casino:

BARB711—Player won 599, we sent wire 21st sept, wire came back due to wrong details. Player supposed to receive only $300 max cashout. We are ready to send ($300- $45 wire fee = $255). 

 According the last chat with our finance team, on Sep.25,2017, we are still waiting on how would you like us to proceed with your replacement payment. 

We offer you a new wire transfer, however, you will need to provide us with new banking details not related to a pre-pai card. 

If you cannot provide new banking details, we offer you the regular mail method. 

We also will like to remember you that the promotion DEPBONUSN.1144, has a $300.00 max cash out, and that there is a $45.00 deduction to be made due to the returned wire fee. 

Hi buggars,

The casino's informed us that your payment will be processed within a week. Please let us know once you get the money. 

Cheers

Sure Thing!!!!!!!  Thanks for your help

buggars

Yes that's the same exact  email I got too ..I still disagree w the 45 return fee as no where on website stated that ..I told them OK send me the ck. .and also disagree w the bonus thing ..as live support said ..no max cash out on bonus as bonus was from cash back from deposits ...basically I ended up with 100 after all my deposits with them ...now wait and see how long till I get the check and figure a way to cash it...I'm very disappointed ..I'll never deposit here again !!! But thank u for your help ..it was much appreciated

Congrats on your pay out !!

yes i congrats to. it is amazing.i dont beliave such a big one. please give me some of it :D 

Hello! With it being Wednesday and I haven't gotten payment yet, I thought I'd check on it. This what I got today.

 
Finance IOSupport AgentGood
 
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Finance IO10:42 am Hello. How may I help you?

Christine Lee10:43 am I was told last week, I would get my payout this week

Finance IO10:43 am May I please have your username and the name of the casino on which you have your account?

Christine Lee10:43 am Is that still the case?

Sunpalace

10:44 am SPR02964832

Finance IO10:46 am Yes, one moment, please.

10:52 am Than you for holding and congratulations on your win!

Christine Lee10:52 am tyvm

Finance IO10:52 am Our payments provider has not yet confirmed the release date of your payment; as soon as your payment is sent out, we will notify you via e-mail.

Christine Lee10:53 am you notified last week saying I would get it this week.

It has been over a month now

Finance IO10:54 am Was this notificatio made via Live Chat so I can check?

Christine Lee10:55 am Via email

Finance IO10:57 am I was not able to find such e-mail. As per I have mentioned above, the provider has not confirmed the release date for your payment, but we will do our best so it can be processed at the earliest.

Christine Lee10:59 am In other words, I may not ever be paid. Is that what you're saying? You're the finance department, surely you know if and when it will happen

11:03 am Hello?

Finance IO11:03 am No, that is not what I am saying. It will be paid.

Christine Lee11:05 am Then you must know why it's taking so long and when?

Finance IO11:06 am The date has not been confirmed by the provider, as soon as we have any updates on the progress of your payment, we will let you know

Christine Lee11:06 am ty

Oh, sorry to hear that, buggars. I thought you already got your winnings. We'll contact them again and ask about a date when you can expect the money. They promised it would be this week. Let you know once we hear back from them.

Okay, tyvm

buggars

Can you help me with withdrawals that are pending in Vegas casino online and Las Vegas USA. My 

I received 2 emails today, for 2 different amounts which equal my total amount of payouts, stating they had been approved for payout, and I would get another email saying when they were sent. Music to my ears finally . Thanks administration for all your help. I really appreciate you guys, would be totally lost without you.    

Thanks a million 

Buggars

Congrats!!! 

Got my payment today of 255.00 check.   It came from Canada which was weird but now  gotta find out where I can cash it in the USA ..anyone know ?? Please let me know ..thanks for your help Lcb !!!

I've opted for checks before, but had to deposit them into my bank account. I think it takes 3 days for them to clear.

congrats!

buggars

Thanks ..I only have bluebird checking thru American express. .not a checking account at a local bank ...I can deposits checks on bluebird but not sure about a Canada ck..guess I'll keep searching.  Lol. Thanks !!

That's good news guys. The casino rep also informed us that you should be paid today. 

Congrats! It's been sorted out finally. I'm so happy for you. 

Could you please PM me your casino username so we can ask them about your withdrawals?

I got my full payment today.

Thanks  again Lcb for all your help

Buggars

Still can't find anywhere to cash this ...I may have to try to open up a checking  just to cash this .

I would recommend you find a payday loans place like Moneytree, they have usually cashed checks that are otherwise complicated to cash.

Failing that you might actually have to open a checking account... I would recommend opening accounts at a credit union as opposed to banks, they generally have lower fees, and will actually forgive overdrafts if they were not really your fault.

Just do not mention the check is for casino winnings... If they ask, they are royalties for something you've written, or any number of things you could say. They generally don't ask though, they just cash/deposit it as if it were anything normal.

It is me again... I NEED HELP AGAIN.

User Goldbaron357 at Lasvegasusa casino, Withdraw trace ID 3606868 in the amount of $1,000.00 dated 9/19/2017

It has been close to a month and a half and well.. No word really to speak of on it. I think 6 weeks is more than patient for me to wait on a withdraw.. So I appreciate your help in getting this resolved once more.

All I care about is getting this cashout, and I may start looking for a casino that can pay me off sooner than 2-3 months when I do win.

Oh, so sorry to hear that. We asked the casino when you can expect your money. Let you know as soon as they get back to us. 

Hi, Hope I'm in the correct forum/catogory:-(.    I usually hang out in the "deposit this amount,get bonus etc. catogories:-)  Blue has always helped me, so if she's around here, Please,,,, I've reached my limit:-(!!!!!

I play alot at LasVegas Usa, their games are fun and a small deposit usually lasts a looooong time, which is what I like... Well I won a couple jackpots on couple games,, requested a payout, waited... then emailed lasvegasusa security/support/customer service etc... and let them know that their payout reputation online was pretty bad and I hoped it was'nt true, that my paperwork has all been confirmed and yes I have spoke with someone on the phone because they "needed verification" that I was who I said I was... Arggg okay, standard procedure..... 

Well after the emails, I received email " we have been experiancing difficulties... well here is the email...

Dear Cheryl Jones,

Greetings from MainStreet Vegas Group and congratulations on your win!

We have been experiencing a delay with the processing of the payments lately; we will send a reminder to our provider so they can start the processing of your payment as soon as possible.  We will notify you via e-mail once the payment has been processed.

Kind Regards,
Las Vegas USA Finance Department  

Okay, well after that, my payout request went to "pending" and within a week received my winnings!!! Yea for me!!!!   So of course, I deposit and play some more after receiving winnings in bank account...... Well I was Very lucky!!!! and right now I am awaiting payout totaling 2800.00.  The first request made on 10/19!!!!!!! and it is STILL in "request" form, apparently LasVegasUSA picks and chooses who/when they actually address payouts and start to process them... The email still upsets me because if they are Aware of this issue, they sure don't have any issues with deposits etc.... what company Doesn't fix asap major (or even minor) issues when it is a known problem?  Come on,,,, a request made on the 19th of October has not even been Acknowledged yet:_!!!!!!! I am soooo disappointed and really made,, I was planning on my winnings for a once in lifetime xmas for my adult autistic son (who has very particular wants regarding tv's,computers etc... (and of course None of them are cheap:-(:-).   So here I sit, spending weeks thinking "Whohoooo... Finally I can get him that flatscreen and upgrade his 1st gen Ipad, etc etc) Now.. I question if i'll EVER see the money:-(  And I have deposited since ( I reversed a couple payouts to play with, then decided maybe THAT would slow payout down,so I have actually deposited while waiting,based on the quick payout on first request after the email stating they know they have issues......... Why would I ever think, after emailing with them, then receiving the 1st payout, would I think anything other then "yippeee , their withdrawal/payout issues have been resolved!!

Apparently, I'm an idiot:-(   Please can someone help?? Thanks so much

bojooo

Hi bojooo,

Yes, there are certain delays in processing the winnings. Sorry to hear you're still waiting for your money. However, the casino warned you in their email that there were delays with a payment processor and you deposited after all. Please PM me your casino username and we'll get in touch with them and ask when you can expect your money. 

We got the info from the casino. Please take a look at what they said: 

Oct 19th payment request will be paid sometime this week.

Please let us know once you got it. 

what a drag i won 7500 on keno Oct 3rd and get the same old song and dance.they just don't wont happy customers

After a delay that was longer than I would have liked, main street paid out all my winnings at Slots Plus and at Sun Palace.

It may take longer than you might like, but the Main Street Group will pay you eventually.