iNetBet US | Kudos Casino Support and Complaints Thread

Hi @Murph325,

Thank you for getting in touch.
Your account was closed by the Risk and Security Team as we received Charge Backs for deposits made on your account. Using our security systems, which are linked with many other online casinos, your account was deemed as High Risk and therefore closed.
We, as do all other online casinos, take the threat and action of Charge Backs very seriously regardless of being actioned or not. This is due to the substantial amounts casinos face once the process of a Charge Back begins.
Having taken into account all the information provided to them, our Risk and Security Team enforced the terms and condition that...

"Kudos Casino may withhold play, winnings or account balances and/or apply charges to your casino account should we, in our sole discretion, determine the account to be fraudulent, or under any of the following circumstances:
If you have reversed or charged back any of your purchases on your casino account."

I won a tournament with inetbet, I won $21 or 22. I played slots with the winnings and tried to withdraw $100. I had to send verification and make a deposit of $20. I sent everything they needed and deposited $25. They then said I claimed more than 2 bonuses between deposits which I didn't. The system wont even allow that. I had claimed 2 then I won a tournament which I didn't use a code for, they're free. They voided all my winnings. They were wrong in this. 

Hello Holly S Hartley,

Could you please private message me your casino username and we'll get in touch with the Casino Representative.

Sent it in private message 

Hello Holly S Hartley,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hi Holly S Hartley,

Thanks for getting in touch, sorry for the delay in replying but I was away from the office.

As stated in our terms and conditions "Only one new player promotion Coupon can be redeemed per new player account."
I can see that when you initially created your account you used the code NEW20 which is a No Deposit Code. After that you then redeem a $15 Free Chip, code; CVEHR with this code it clearly states in the message "Standard free chip rules apply including max number of free chips allowed to be claimed prior to and between depositing."
You then went on to play in a Free Roll tournament and used those winnings to increase your balance in the terms for Free Rolls it states that "Free Rolls qualify as free monies - standard free money terms apply."
Therefore as you won off this Free Roll tournament this was in effect your 3rd Free Code prior to making a deposit which is in breach of the casinos terms and conditions. Your winnings were then voided and the deposit, which you made afterwards, was returned to your account.

I appreciate this is frustrating and not the result you would have been wanting but we always advise players to be mindful of the terms and conditions when claiming any bonuses. Our 24/7 customer support team are always on hand to assist you should you have any questions.

Kindest regards,
Steven
Rep for iNetBet and Kudos
 

It wouldn't have been so frustrating if I had been told beforehand. I had to borrow money to send the deposit. 

Hi Holly S Hartley,

The casino representative provided you with a thorough explanation of what has happened.

We need to check the terms and conditions when claiming any bonuses. If you need any assistance, you may always contact their Customer Support team.

We consider this complaint resolved.

legend of helios not working in free roll tournaments error messages everytime going into bonus round and according to inetbet chat support the developers took it down for maintenance this has happened on kudos, ladyluck, inetbet, and fairgo I assume this will occur on tripleseven, redcherry, and primaplay I believe a bonus considered for this discrepancy. 

Hello Zellemamaflyazz,

If you would like us to contact the casino on your behalf, please send us your casino username via PM.

Hello Zellemamaflyazz,

You have not sent your casino username via private message. Let us know if you may need any further assistance from us. 

I knew they were to good to be true! But it really sucks to be right. There were so many aspects that I liked about this casino.

But the bottom line is this Today, it's sleazy and wrong to be willing to accept a bitcoin deposit but then force you to accept a wire transfer payout. I've deposited just as much bitcoin as I have used my card. But now that I wish to withdrawal instead of getting paid in 1 day i must wait 7 for a wire transfer. 

Just to prove to anyone who might think to give them a try because what I've describe doesn't sound so bad. Think of this their response will be will it's in the T&C well yes it is. But why wouldn't banking information that could easily be a deal breaker be be on the deposit / withdrawal information page that pops up to tell you only enough to encourage you to hand over your money.

Yes, I would like the Rep to assist, I didn't use a bonus and I'm already verified. My information is shown below and the CSR Rachael has my bitcoin address. But I'm defiantly not holding my breath!

Username:custo********     email: cust********@gmail.com    

Sleazy and unacceptable! 

Crystal Cardone

How strange I just read on CasinoMeister how one of your players received their bitcoin payout in 12 minutes of course he did not deposit at all he was playing with a free chip. I deposit around three hundred dollars or so between bitcoin and my card and I'm forced to get a wire transfer in 7 days. unacceptable!

Hi CustomCrystal,

Thanks for reaching out. We will ping Casino Representative in order to check and provide us with the update regarding your issue. We will get back to you once we get a response. Please keep posted.

Hello Crystal,

Thank you for getting in touch, as I have replied back to your message on other forums, I will place the same message here for consistency.

Firstly, congratulations on winning at Kudos Casino. I can see that our new game, Divas of Darkness, was a lucky one fo you.
In regards to deposit and withdrawal methods we have to function in line with financial regulations. These rules we have to operate under require us to process a withdrawal in the same method that the deposit was made. This is why it is stated in the terms and conditions of the casino.

As the deposit you won off was made via a Credit Card we have to run this transaction via the same processor, this is due to money laundering regulations in the fact that we are an online casino and not a crypto exchange.

Unfortunately we can have no influence on the time the international banking system takes to process a WIRE transfer, sometimes the transaction can be processed quicker but we advise that it can take up to 7 days.

Once you have provided us with the relevant banking information we will happily process your withdrawal and send you your winnings. The sooner we receive these the quicker you will get your funds.

Once again congratulations on your win.

As a further note, in regards to your note regarding Free Chip winnings. Due to the Free Chips having a max cash out limit this can result in winnings being below the minimum threshold for a WIRE transfer so Bitcoin is given as an option to withdraw from a Free Chip. Also, the winnings of a Free Chip are not made from a Credit Card Process.

Steven

Hi CustomCrystal,

Thanks for this clarification we can mark this complaint as RESOLVED.

I won $14,000 at INETBET.COM , I won the random jackpot at Paydirt and was never paid my winnings.

Right after they denied my winnings they went to change the terms and conditioned and added my country to the restricted country list.

When I registered and played on October 1st 2022 Switzerland was not in the list of banned countries (now it is listed as a banned country)

The casino admitted they added the terms right after I won and gave this excuse for not paying. I believe it is a pure example of retroactive enforcing of a new term and condition.

Hi Aharon, 

Upon review of your account it has come to our attention that you are residing in a country where it is not permitted by law for us to accept your wagers. 

While we make every effort to comply with regulations, it is ultimately your responsibility to determine the legality of any activity prior to participating.

As such we have refunded your full deposit amount via the method you used to make your purchases and have permanently closed your account.

Kind Regards

iNetBet.com Support

I had my documents approved there before I won the big amount. The documents included a fax back form with my name and full address, photo holding the form and my ID and bill so they knew exactly where I am from and as long as I lost no problems.

If you check now the FAQ  -  'can I play at inetbet ?' my country is mentioned there as not allowed

<link removed by moderator Berks>

If you go to google cached from 13 of October you will see Switzerland is not there in the list

<link removed by moderator Berks>

It is obvious their claim is nonsense because they accept and pay USA players and their licensed is in Curacao

I forgot to mention they offered me to pay $2000 - a humiliating offer that of course I refused.

The offer was thru casinomeister pitch a bitch 

Hello utanfu2,

Can you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to find out what was happened with your account?

Thank you I sent it by PM

Hello utanfu2,

Thanks for your credentials. We will notify Casino Representative about this case. Please keep an eye on this thread.

A few weeks ago, i won $100 on a free chip. I cashed out through Bitcoin. Copied and pasted the address as i always do and requested my payment. I received an email saying it was completed but I never received it. I went to live support and got this response , 

Hello utanfu2,

We are still without any response from the Casino. We will send them a reminder email in hopes that we can get more information about your case. Please keep us posted.

Hello buggars,

We read the whole chat transcript that you have provided us with and if you really put the wrong address in your cashier no one is able to help you and your money couldn't be retrieved unfortunately. We are going to check with Casino Rep about your address in the cashier, but first you need to send us your Casino Username via private message so we can get in touch with them.

Hello buggars,

Thanks for sharing your credentials. We have sent an email to Casino Rep in hopes that we will get clarification regarding this issue. Please keep us posted.

Hello

Any update regarding my case

We are still waiting for the response from the Rep. We will send a reminder email in hopes that we will get an update regarding your case. Please keep us posted.

Hello @buggars,
Thank you for getting in touch.
The screen shot attached (click on the link below) is taken from the RTG admin for your account. This information is produced from the data entered by players in the cashier system.
We sent the funds to the address provided by yourself in the cashier.

BTC Request

Regards,
Steven

If i put my Bitcoin address there, it should've come to me. I don't buy that I put in the wrong one. It's all good, I'll just never play here again 

Hello buggars,

As Casino Rep clarified this case and provided us with the proof of your request we will mark this case as Resolved.

Hello utanfu2,

We are still lack of updates from the Casino Rep regarding your issue.We will send a reminder email in hopes that we can speed up the process. Please keep an eye on this thread.

Hello utanfu2,

We are still waiting for an update from Casino Rep about this matter. We will send them a reminder once again in hopes that we will get a quick reply. Please keep an eye on this thread.

Hello utanfu2,

Casino Rep got back to us with clarification:

"iNetBet prides itself on offering all our players exciting games, fast payouts and excellent customer service. Unfortunately some countries have passed laws that prevent us from offering these services to everyone. 

We cannot reasonably undertake to review the legality of online gaming for every jurisdiction, in every country in the world, on an ongoing basis. As such, the first item of our terms of service clearly defines that it is the player's responsibility to determine the legality of their actions prior to participating. Where we become aware of illegal activity on the part of the player we will refund the purchases made as appropriate, and close the account."

They had my documents approved before the big win. They knew I am from Switzerland because part of the documents was a fax back form and a photo holding the fax back form, I was a fully verified client and got the bless to feel free to play win and cashout by bitcoin at any time by a confirmation email from their documents department . As long as I was losing there was no issue.

This casino accept players from Australia where it is obvious online gaming is totally banned and their terms even now allow it.

Casinos, of course, have the right to refuse players from any country that they want -- as long as they post that in their T&Cs before a player wins. iNetBet decided not to allow Swiss players only after I won $14,300.

This is a pure example of the fraudulent behavior of applying new terms retroactively.

I  registered with iNetBet on 1 October 2022. I made an immediate deposit of $100 and received a welcome bonus of $200. I also sent my documents proving my address and ID, and it was approved on 10 October. However, I lost all the money.

2. On 14 October, I made another $200 deposit got and received a 120% bonus of $240 120% bonus. This time I hit the Paydirt jackpot for $17,000 but as I had not finished my required playthrough, continued playing, lost some of it, but finally cashed out at $14300.

3. At this point, iNetBet told me that it is illegal under Swiss law for me to bet at an internet casino.If you look at the  FAQ which reads, "If you are in one of the following countries you are not permitted to create a new account and play for real money" and Switzerland is, indeed, listed there. However, I showed  that Switzerland was not on the list when I registered, deposited, played, and won. Additionally, I have  a screenshot from 13 October of the casino's FAQs and, Switzerland is not on it. Moreover, the casino admitted that they "screwed up a bit in that their terms were not up to date regarding Swiss players."

I should also point out that the FAQ says that prohibitions on playing from residents of the prohibited countries applied to those creating "a new account" and as I opened his account when Switzerland was not yet on the list, my account would not be considered a new one.

This brings us to the last point -- that it is illegal for Swiss residents to play at internet casinos. This may or may not be correct, I do not know. However, if it is right it would apply to casinos operating in that country, not to the player, and as the casino is licensed in Curacao, it is immaterial. This is why iNetBet is able to accept (and pay) players in the United States or Australia, where it is also against the law. As it was able to refund me my  $300 in deposits, it clearly has the ability to send money to Switzerland. (Indeed, tiNetBet is willing to settle this dispute by paying him $2000, but I don't agree to it.)

Nobody expect a player to consult with a lawyer before he register at an online casino. Is it a casino or police or court ? Once the online casino accept theplayer and once the terms and condition has a list of banned countries and yours is not one of them and especially if they approve your documentation there is no doubt you should be paid if you win

I kindly ask for help and reply to them that they will be blacklisted for their fraudulent behavior in case they refuse to pay me. It is fraud there is no other way to represent it



 

The fact they ran to add my country to the list right after I win also shows their claim is false, why to bother to change the terms right after the fact if it is anyway the player responsibility to check with a lawyer if he can play or not, it is of course ridiculous 

I expect a honest mediation - please explain Inetbet how wrong they are of what they did to me and I am sure a hontest portal would ban them at any cost for what they did to me, they should be ashamed of what they did

Hello utanfu2,

We completely understand your frustration, and we will do everything that is in our power to help you by reaching out to them again and asking for a deeper clarification. Hope that they will find a way to pay you somehow. Please keep an eye on this thread.

Thank you. I appreciate the effort even if no results. This site is one of few hope left for me to be paid.

They had the courtesy to reply to LCB while they decided not to reply at other sites like Askgamblers, it means they do care about their business from LCB. I am not trying to be selfish but I think even when I try to be objective that this kind of non pay should put them into the blacklist section . I believe that if they think even for a minute that they are going to be blacklisted here they will  pay my winnings

Hello utanfu2,

Casino Rep got back to us and to be honest both of us are waiting for a deep clarification from the top about your case. Once he get any update we will inform you immediately. Keep an eye on this thread.

Hello utanfu2,

We've got the update from the Rep that their decision is final, someone from the top clarified this for us. Unfortunately we've been working hard regarding this case to be resolved but we can not make any further impact. 

You can impact by blacklisting them. If you look at Gambling Grumbles report he marked as poison. if you look at Casino Guru response he also blacklisted them :'Thank you for the replies.



Dear casino team,

We understand your point of view, however, we believe that regardless of what the reasoning behind the decision in this case was, the onus should be on the casino, not on the player. The fact that the country utanfu2 is a resident of can be considered one of the jurisdictions gambling is not legal in (which the casino became aware of after the fact) is simply not sufficient as an excuse not to pay out his winnings. In general, as long as a player fills out all of the information in their player profile correctly, and plays by the rules, we believe they should also be allowed to withdraw their winnings. Otherwise in situations like this casinos would be free rolling to get players' money without any risk.

With that being said, we believe that the player’s winnings should be paid in full. In case the casino refuses to comply with our ruling, this complaint will be closed as ‘Against fair gambling’.'

This site has an impact on Inetbet and this is a classic fraudulent non pay from casino side.

If this side care about the industry and about other players not being fallen into the trap of being scammed by the casino in win win situation position almost if not in all countries in the world.

I am sure that if this site Inetbet and his sister casinos like primplay be blacklisted here they are paying me in a minute

and also stop maybe doing tricky cheating tricks.

What do you think ?

If Inetbet or any site would tell LCB - sorry we can't pay the commission because the country the site is  registered won't allow online gaming and therefore we can't pay although they owe commission and worked with you before paying without issue , wouludn't you blacklist them in 5 seconds ?

This is exactly what they did to me - it is a fraudulent non pay and avoiding stealing 14000 USD from me.

Hello utanfu2,

Please be advised that we will decide if and when we will set up a certain Casino on Warning list, and that decision depends on many factors. We take all information into account when making a decision.

Once again we are sorry because your are encountering this issue.

Im having an issue with iNetBet as well. Incoming PM Berks. . 

Hello JacobBlack,

Thanks for sharing your credentials with us. We will notify Casino Representative in order to help you. Keep you posted.

Hello JacobBlack,

Casino Rep got back to us and said that your issue has been resolved, so you are able to play the tournaments now.

Best of luck in further entertainment.

I won $14,000 at Inetbet.com , I won the random jackpot at Paydirt and was never paid my winnings.

Right after they denied my winnings they went to change the terms and conditioned and added my country to the restricted country list.

They offered to pay $2000 in order to resolve the issue thru Casinomeister - of course I refused this humiliating offer

When I registered and played on October 1st 2022 Switzerland was not in the list of banned countries (now it is listed as a banned country in the faq section)

The casino admitted they added the terms right after I won and gave this excuse for not paying. I believe it is a pure example of retroactive enforcing of a new term and condition.

Quote:

Hi Aharon,

Upon review of your account it has come to our attention that you are residing in a country where it is not permitted by law for us to accept your wagers.

While we make every effort to comply with regulations, it is ultimately your responsibility to determine the legality of any activity prior to participating.

As such we have refunded your full deposit amount via the method you used to make your purchases and have permanently closed your account.

Kind Regards

iNetBet.com Support

I had my documents approved there before I won the big amount. The documents included a fax back form with my name and full address, photo holding the form and my ID and bill.

If you check now the FAQ - 'can I play at inetbet ?' my country is mentioned there as not allowed

If you go to google cached from 13 of October you will see Switzerland is not there in the list

It is obvious their claim is nonsense because they accept and pay USA players and their licensed is in Curacao

Hello utanfu2,

Unfortunately as you know, this case is finished because we've got clarification from the top that nothing else can be done regarding this matter. We are always willing to help but our hands are tied since we've been told that their decision is final. 

hello

I don't understand...
reason they closed my account??yesterday I received an email asking me to send a selfie with an identification number, however I don't deal with these things on Sunday... 
today i received an email saying that my account was closed without explaining the reason.. can anyone help me with this please?

I'm completely confused

Inetbet casino

username: protecco17

'''''Hi Carlos,

I hope this email finds you well.

I regret to inform you that your account verification has failed and therefore your account is now suspended.

Please provide us a Litecoin receiving wallet address and we will refund your deposit. 

Kind Regards,
CSR Rachel
iNetBet Support''''