Highway Casino, ComicPlay Casino, WinPort Casino, JuiceBet Casino Support and Complaints Thread

Hello Dean Kody,

We received your ComicPlay Casino username via private message and have immediately contacted Casino Rep. Keep posted for a response on this forum thread. 

Hello, Dean Kody

Thank you for your feedback.

As I’ve been informed by my colleagues, the availability of the particular offers and promos depends on player's gaming, depositing, and cash-out activities. Please take into consideration that promo offers might change within your lifetime with us. There might be periods of time when the promos are unavailable due to recent activity as well. Should you like using bonuses further after refresh of the offers, we suggest checking T&C of bonuses in cashier before you start playing with them.

Best Regards,
Peter

This is the same lame excuse i was given before. Its not how you maintain or even start off good relationships with brand new players to your site. 

Sounds like another rogue casino that just wants to keep your money.

Hi Dean Kody,

The casino representative provided you with the feedback and advised there might be periods of time when the promos got changed and unavailable due to players 'recent activity as well. They have the right to make these decisions.

We consider this complaint resolved. 

hello

I would like to request help related to my comic play casino account with username ''zerozz888''
I've been trying to request a withdrawal for a few days, however the cashier is blocked for this type of request, It's been a while since I sent my documents but it's taking a long time to update my account..

thanks

Hi tessala, 

We have contacted Casino Representative on your behalf. Keep posted on this forum thread for a response. 

Hello tessala,

Hope you are doing well.

I’ve got the confirmation that the respective team has approved your KYC today. From now on, all the cashout methods are available in the cashier, so a preferable one can be chosen to cash out the winnings.

Please kindly let me know if you need any further heads up.

Best Regards,
Peter

Hello dear

I am not able to make a withdrawal request in comic play, I sent my document a few days ago but nothing has changed.. can you check this please?

Account: grazzo500

Thanks 

Hello Paiva88,
We have contacted Casino Representatives regarding your withdrawal issues.
Keep posted on this forum thread.

Hello Paiva88,

Thank you for your feedback.

I’ve been informed that the respective team has reviewed your account and haven't found any uploaded paperwork. My colleagues has advised to navigate to the "KYC process" tab on the website and upload the required documentation there. Once the information is submitted, they will review it and get in touch with you.

Please kindly let me know if you need any further heads up.

Hello

there must be some mistake.. the documents were sent correctly..

Paiva88 We will reach out again to the Casino Representative to double check.

Hello Paiva88,

Thank you for your feedback.

I’ve been informed that the respective team is still not able to locate the paperwork sent, possibly due to casino account/email mismatch. My colleagues have just contacted you via email registered on account asking to attach the required documentation in reply. Once the information is submitted, they will review it and get in touch with you.

Please kindly let me know if you need any further heads up.

Best Regards,
Peter
 

Hello Peter

I finally managed to complete the validation... all done

Thanks 

Hello Peter_highwaycasino

all documentation sent, however I am still prevented from requesting a withdrawal in cashier,.

could you help me with this please?

my account name registered at Highway Casino is ( zurrata22 )

thank you for your attention.

hello

i need help with highway casino..,all documentation sent, however I am still prevented from requesting a withdrawal in cashier,.

could  help me with this please?

thank you

hello

Could someone here help with my question please?

thanks

Hello pilgrim,

Thanks for sharing your account details with us. We will ping Casino Representative regarding your issue. Keep you posted.

Hello pilgrim,

Thank you for your feedback. As I've been informed, my colleagues have just finished the KYC process and approved your account for withdrawals. Once a withdrawal has been requested, they will review it within the time frame and get in touch with you via email.

Please kindly let me know if you need any further heads-up.

Hi pilgrim,

As your account from now is verified, and you will be able to withdraw, we will consider this case as RESOLVED.

I'm also waiting to be verified, hoping the sooner the possible. Documents submitted, etc, is there any way to speed up this process?

Hi AMANDA4303,

Can you please send us your Casino username via private message, so we can contact Casino Representative in order to help you.

Hi AMANDA4303,

We received your credentials, and we have sent an email to Casino Representative regarding your issue. Please keep posted.

Hello AMANDA4303,

Thank you for your feedback.

I’ve been informed that my colleagues have verified the receipt of the KYC documentation and will be able to review them after the 1st successful deposit has been placed. Once the deposit's made, they will get in touch with you via email.

Please kindly let me know if you need any further heads up.
 

Hello AMANDA4303,

Casino Rep clarified this case, so we will mark it as RESOLVED.

Can someone tell me exactly what it is they want here(*see bottom) and then explain why this is needed and how it's part of the KYC? Correct me if I'm wrong, but most other online casinos are not asking for this. When it comes to BTC I'm a little sketched out about sending anything other than my receiving address to anyone. I  guess one can just take a screenshot of the pop-up box after clicking send(assuming that's even enough for them).  Not all wallets are the same, so who knows what a screenshot might show that no one should have other than yourself. I think this is a bit overboard and would love a GOOD  explanation of why it's needed. It just doesn't make any sense to me why they need that other than to add more hoops to jump through. 

* A screenshot of the BTC Wallet (only for Users who want to receive the funds via BTC). In order to successfully complete a BTC cashout, please send a screenshot of your BTC Wallet showing the full Bitcoin address to [email protected]. Also, paste the Bitcoin address to the email in order to eliminate any possible errors.

Hello AxelWolf,

We have to inform you that most casinos require the account to be verified in order to be able to request a withdrawal. We cannot interfere in their management policy, but we can contact them if you have a problem related to your account in order to help you.

So please send them all the required documents and we are sure that you will be paid after that. If you have some issues with the payout or delayed verification feel free to contact us.

Most casinos ask you to take screenshots of your Bitcoin wallet?   I  have yet to have any place to ask me for a  screenshot of my Bitcoin wallet,  this is what I'm talking about.  I know most of them ask for other stuff but NOT  your bitcoin wallet screenshot. 

Hey AxelWolf,

Please be advised that each Casino has their own policy. We can not know the reason why they are asking for BTC wallet, but obviously it's necessary to do that to be able to withdraw. If you have any issues after sending them all the required documentation please let us know and we will try to help you reaching out to them. Please keep us updated.

Hey AxelWolf,

Did you finish your withdrawal process? 

Hey AxelWolf,

Any updates on this matter?

Hey AxelWolf,

We will close this complaint due to inactivity of submitter.

hello LCB Team.

I'm having trouble verifying my account, I sent my documents on 12/15/2022 however they haven't responded..

the 3 business day period expired yesterday

if you can help me i will be grateful.

winport casino
username: ******

thanks

Hello gutierrezz,

Thanks for reaching out. We will notify Casino Representative about this issue in order to help you. Please keep an eye on this thread.

Hello gutierrezz,

Thank you for your feedback.

I’ve been informed that the respective team has reviewed the paperwork and fully verified your account withdrawals. My colleagues have advised you to navigate to the cashier and request a cashout. Once it's been processed, they will send you a confirmation email.

Please kindly let me know if you need any further heads-up.

Hello Peter

it was really solved..

Thanks

Hello Berks

my paperwork has been verified

Thanks

Hello gutierrezz,

We are so happy to hear that! We will mark this case as Resolved.

Hello Peter

i made the withdrawal request last wednesday 21st, i looked at my bitcoin wallet today and i noticed that the payment was not processed.. what happened? Is it common to take this long? could you check please?

thanks

Hello gutierrezz,

We will notify Casino Rep about this issue with the withdrawal and hope that you will get a quick reply on your post. Keep an eye on this thread.

Hello gutierrezz,

Thank you for your feedback.

I’ve been informed that the respective team has reviewed your account and informed me that your withdrawal was approved and processed yesterday. My colleagues have advised you to navigate to the BTC wallet provided in order to access the funds.

Please kindly let me know if you need any further heads up.

 

Yes Highway Casino approved my verification process but now they Are saying I'm in a withdrawal process request and each steps will take up to five days to process. I have already done the request to be transferred to my BTC. This is just another delaying tactic on their part to delay paying. So frustrating and aggravating to have to wait another month to be paid after waiting a month already. 

Hello Riverwolf,

Could you please send us your Casino Username via private message so we can notify Casino Representative in order to help you?

Hello Riverwolf,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Hello Riverwolf,

We need your credentials to reach out to Casino Rep and help you. Please send us via private message.

Hello Riverwolf,

We will be closing this complaint due to inactivity of submitter.

 I signed up with code READY30 and it would not redeem?  

Ci*****

Hello Ciara64,

Could you please tell us which Casino you are referring to?

WinPort Casino is the one I tried to claim on.