Golden Lady Casino Support and Complaints Thread

Hello Blue65,

Unfortunately, we haven't received any response from the casino thus far. We will ping casino representative and will back to you when we get some updates. Keep you posted.

I've been waiting for 3-4 weeks now on my payout and keep getting told the same thing and been told my payout has been moved to priority or get told I'll be paid before the weekend or by the end of the week and that comes n goes and still nothing ...I can't find a phone to call and it's getting really irritating...I want to cancel my withdrawal and try again but don't want to restart the process...did they take my money or what?

Hello Elidaniel

Golden Lady Casino has been placed on our Warning list due to numerous delays and extremely slow payment. Some of our players have been waiting up to 6 months for their BTC withdrawal. This brand also operates without a proper gaming license so please proceed with caution. Unfortunately our hands are tied.

Read more about this HERE.

Hi, Blue65 here, will someone please help me collect my 700.00 dollars from the golden lady casino,it's been 6 months since I won it,I have tried to get help here many times.. nobody cares or helps, not even here, will you please help?

Blue65, can you guys please help!

Blue65,I really, really need my 700.00 dollars please,it's been 6 months,I'm really in dire need of the money I won fair and square 

Hello Blue65,

Unfortunately, we haven't received any response from the casino thus far. We will ping the casino representative and will back to you when we get some updates. Keep you posted.

Hi Juan, Blue65 here,6 months it's been since I won 700.00 dollars at The Golden Lady Casino..I have tried every possible way to collect my payout, please help me, my dad is out of the ICU and we have tons of bills and need this money desperately,so please help sir, respectfully Kevin Ferrier 

Hello Blue65, 

We are also trying to get some information from them but without success, they are unresponsive thus far and obviously don't want to cooperate with the complaints. If we get any proper information regarding this matter we will let you know.

Why am I being treated like this?I was a loyal player at the Golden Lady Casino for some time, lost a lot of money too,I finally win 700.00 dollars, that was 6 months ago,it's like a big joke to the agents anytime I login to check on my payout, please help Juan, respectfully, Kevin Ferrier 

Hi guys,

I was trying to be patient but my withdrawal has been pending for  4 months and 26 days. It's a payout that was split into two withdrawal requests: $1,000 and $396. 

Thank you.

Hello maverickjkh,

We need to inform you that Golden Lady Casino has been placed on our Warning list due to numerous delays and extremely slow payment. Some of our players have been waiting up to 6 months for their BTC withdrawal. This brand also operates without a proper gaming license so please proceed with caution. Unfortunately they do not answer to our emails and obviously don't want to cooperate with the complaints, so our hands are tied .

Read more about this HERE.

I've had a withdrawal for $175 pending for 18 business days now they told me 7 to 10 days and now half of the people on the chat support tell me that it's in quay while the other half tell me that it's in the finance department in the process I feel like they are lying there deceiving me they are being completely rude and unprofessional they're not paying out their withdrawals I would stay away from this casino side if I was you guys because they're a bunch of fakes they do not pay out they give you the run around they lie to you this is the most unprofessional that I've ever dealt with on a casino site and I deal with a lot of them a Bitcoin payout does not take 18 days I've complied with everything they asked sent in everything they asked and yet they refuse to pay out stay away from Golden Lady casino

Hello Jcoll54111,

As we mentioned above, unfortunately we are not able to help you with this brand due to their unresponsiveness, so they have been  placed on our Warning list due to delays and slow payments.

Read more about this HERE.

It's been 29 Full Days/ 19 Business days Since I requested my withdrawal on December 27 2022, I Have Sent all requested Identity verification documents On December 29 2022 also on multiple occasions I have sent my Bitcoin address as requested and as of Friday January 27 2023 I have yet to see a dime... This is very unprofessional For Golden Lady Casino for this type of treatment I have endured.. From the very beginning on multiple occasions they stated in live chat that the time frame should only have took en 7 to 10 business days we are way past that now..... I messaged him on live chat everyday and I get almost identical script being read of a response

Hello Joshua Herrell

Sorry to hear that you are encountering this kind of issue.

We need to inform you that Golden Lady Casino has been placed on our Warning list due to numerous delays and extremely slow payment. Some of our players have been waiting up to 6 months for their BTC withdrawal. This brand also operates without a proper gaming license so please proceed with caution. Unfortunately they do not answer to our emails and obviously don't want to cooperate with the complaints, so our hands are tied .

Read more about this HERE.

Hi I have a payout due to me . It was originally 300 however after waiting over a month to get the same canned response from every customer service representative. I reversed the payout ...played it and won 200 more. Well since I never got paid on the smaller amount, I truly dont believe I will on this one. It's at 500 was requested 01/12/23 it's been past 7-10 days like they kept telling me. I could desperately need it since, I was short on funds for Xmas and had to borrow from a friend  to cover what golden Lady did not pay out. All my documents were sent and it is with the finance department. So anyway you can help would be great. 

Michelle DiSilvestro 

Hello Instantbitch,

We need to inform you that Golden Lady Casino has been placed on our Warning list due to numerous delays and extremely slow payment. Some of our players have been waiting up to 6 months for their BTC withdrawal. This brand also operates without a proper gaming license so please proceed with caution. Unfortunately they do not answer to our emails and obviously don't want to cooperate with the complaints, so our hands are tied .

Read more about this HERE.

My username with golden lady casino is dddragon7 and I met my play through on a no deposit welcome bonus, made the $25 verification deposit, and requested my withdrawal on 12/24/22. I have confirmed that my documents have been accepted and my account verified, but for the last month they have told me my withdrawal will be processed by the end of the week, but it STILL shows pending and hasn't been paid. Same bullshit answer of paid by the end of the week. I have contacted support and given my bitcoin address so many times but still pending. PLEASE HELP!! 

Hello william webb,

Sorry to hear that you are encountering this kind of issue.

We need to inform you that Golden Lady Casino has been placed on our Warning list due to numerous delays and extremely slow payment. Some of our players have been waiting up to 6 months for their BTC withdrawal. This brand also operates without a proper gaming license so please proceed with caution. Unfortunately they do not answer to our emails and obviously don't want to cooperate with the complaints, so our hands are tied .

Read more about this HERE.

WOW! Thank you lcb for the information and I appreciate everything you guys do. I'll keep trying to get my withdrawal but with my expectation adjusted based on your information. Thanks again. 

Hello william webb,

You are welcome, we are here to help. If you need any further assistance please let us know. 

Thank you.

To yourself and all the other moderators that have put in the hours and hours of work chasing down deposits from the shady a** casinos like Golden Lady Casino, I would just like to see thank you very much for your hard work put in to claim winnings for us as customers that knew we were taking a big chance by gambling with and out of country Casino. I wish I would have been a member back in the day when you used to be able to actually get a response from Golden Lady and was getting people paid. Unfortunately I missed that boat and I know my story is no different than the rest but I was wondering if by chance you might know of any other organizations companies websites that we could turn to. And by we I mean those of us that are still owed money as I am owed a LOT of money from them.

Hello Neofraud_811

We are very glad that you appreciate our work, but in this case, unfortunately, we cannot help you because we cannot establish any communication with the casino, nor do they respond to our requests regarding the complaints of our members, which is why their brand has been placed on the warning list. We sincerely hope that you will be able to get your money as soon as possible.

Thank you for understanding.

I’ve been waiting for a pay out from this casino for five months. I’ve contacted customer service several times only to be given answers, such as that there is a problem with their financial department and they are experiencing unfortunate delays in processing payments. I’ve been given this excuse for about four months or more now I’ve contacted many customer service representatives with much difficulty I have escalated my case to supervisors several times mainly to one name Cynthia she has given me the same excuses and has offered very little support in getting this payment handled. I am always told to contact support at goldenladycasino or manager at goldenladycasino which I have done many times this ultimately result in nothing I get no email back I get, no answers from anyone. I’ve contacted them over and over again and been on the line many times for hours, trying to resolve these issues that I’m having. I have yet to be compensated I don’t have a huge amount of money there proximately $400 in winnings.

Hello Nic “Nic”

Sorry to hear that you are encountering this kind of issue.

We need to inform you that Golden Lady Casino has been placed on our Warning list due to numerous delays and extremely slow payment. Some of our players have been waiting up to 6 months for their BTC withdrawal. This brand also operates without a proper gaming license so please proceed with caution. Unfortunately they do not answer to our emails and obviously don't want to cooperate with the complaints, so our hands are tied .

Read more about this HERE.

Just following up on my old post. Now It's been a year. Yes, that's right One YEAR.   I logged in account today and my $1,296 withdrawal was reverted back into my account because of a "glitch". Now I have to start all over with the withdrawal process.

I'm pretty patient, but one year is...

Hello maverickjkh,

We are very sorry to hear that you have had a problem with this brand for a year now, regarding the withdrawal. Unfortunately, as you could already read, we are unable to help you because no one from their side is responding and our hands are tied.

We really hope that you will get somehow your money. Wish you luck with this case.

Thank you for understanding.

Hi I requested a withdrawal on 12/24/22 after meeting my playthrough on a no deposit sign up bonus. I made the $25 verification deposit, and have now been waiting 7 months for my payout. I have contacted support probably 25 times and get the same runaround every time. Once they asked me if I wanted to reverse my withdrawal to get some double or nothing bonus to which I said no. Now when I logged in to check the status, my previous withdrawal disappeared and the money is back on my account. So I requested another payout and contacted support and they gave me the same old fancy worded nonsense. 7 months for a payout is insane. Please help??

Hello william webb

Sorry to hear that you are encountering this kind of issue.

We need to inform you that Golden Lady Casino has been placed on our Warning list due to numerous delays and extremely slow payment. Some of our players have been waiting up to 6 months for their BTC withdrawal. This brand also operates without a proper gaming license so please proceed with caution. Unfortunately they do not answer to our emails and obviously don't want to cooperate with the complaints, so our hands are tied .We really hope that you will get somehow your funds. We are crossing fingers to get what you deserve.

Read more about this HERE.

Nothing you can do Berks. 6 months should be updated to one year! I think it's a new record.

Hi maverickjkh,

We are really sorry to hear that our members needs to wait so long to be paid. Crossing fingers! 

I need help getting my withdraw. Same bs bein told to me as everyone else. It's ridiculous

Hello Jakenbake8888,

Sorry to hear that you are facing this issue but unfortunately at the moment we are not able to help you due to Casino unresponsiveness.

Hello LCB forum members and staff,

I have been waiting on a $602 withdrawal from Golden Lady Casino since 5-5-23. I understand that you have stopped receiving responses from the casino reps and in such a case can do little to help, but I wanted to put this out for posterities sake. I have communicated with the casino through both Live Chat and E-mail. They do respond but I get the same canned response every time. I will update this if I get paid.

In the meantime, if you somehow reestablish communications with the casino, please keep me in mind.

Thank You, 

Teramanujuan / Same username at all casinos.

Hi Teramanujuan,

Thanks for letting us know. We're going to notify the casino rep and get back to you. 

Hi Teramanujuan,

Unfortunately we didn't get any response from their side regarding this matter. We are forced to close this complaint until we get any information from their end. Once it happens we will let you know.

Thank you for understanding.

So tired of waiting.The supporters is always lying about my payout I did a month ago on $700 and It is still on requesting and I’m so angry and irritated. They are keep telling me same things every day. It's so disgusting.

Their email address is not even real. Didn’t get any respond after 20 emails.
My username is ner****

Hello Elif Eken

Sorry to hear that you are encountering this kind of issue.

We need to inform you that Golden Lady Casino has been placed on our Warning list due to numerous delays and extremely slow payment. Some of our players have been waiting up to 6 months for their BTC withdrawal. This brand also operates without a proper gaming license so please proceed with caution. Unfortunately they do not answer to our emails and obviously don't want to cooperate with the complaints, so our hands are tied .We really hope that you will get somehow your funds. We are crossing fingers to get what you deserve.

Read more about this HERE.

Hello Elif Eken,

As we saw your request via private message we will reach out to Casino again in hopes we will get a reply this time.

Keep you posted.

Hello Elif Eken,

We have reached out to the Casino again.

Keep you posted.

Hello Elif Eken,

We have to mark this complaint as Unresolved because we never received a response from the casino regarding your case, despite our repeated attempts to contact them.

Thanks for understanding.

Exactly the same with crazy luck casino...been waiting for one year

Hello melanie juntti,

First of all, welcome to LCB! Glad to have you here.

Do you want us to reach out to the casino regarding your case?

Regards,

Hello melanie juntti,

We will close this complaint due to the inactivity of the submitter.

Hello, I have 3 withdraw requests in for over a year and a half now. In that time, I've been in contact with support over 70+ times with screenshots available upon request. Details sent via PM. Thank you. 

Hello ReaperSM69,

First of all, welcome to LCB! Glad to have you here. 

We did not receive any messages from you; can you please check?

Also, it is better to explain here on the forum the issues you are facing with the casino.

Thanks.

Hello ReaperSM69,

Any updates?

Hello ReaperSM69,

We will close this complaint due to the inactivity of the submitter.

I would like to dedicate this post to everyone that has an active withdrawal at Golden Lady Casino that has not been paid and is overdue.

I had an outstanding transaction for $600 at Golden Lady Casio that I started 5-5-23. I spent almost an entire year talking with live chat, emailing support representatives and managers. I filed a complaint with an official online site that tries to resolve issues as an intermediary, all to no avail. In fact they quit returning email inquiries and live chat went silent as well. This did not deter me from making my twice weekly inquiries to live chat and emails to everyone I had an address for.

In the last weeks of February this year a live chat agent came on and told me that the casino was now under new management and requested that I submit my verification documents. My withdrawal  request was cancelled and I resubmitted it. After about 7-10 business days (2 weeks to you and me) I received an email approving my documents and that they will look into the withdrawal. 

To make a short story long, after about another 2 weeks I received $329 in my bitcoin account. The bonus amount of $271 was deducted from the $600. I had forgotten about the bonus. They didn't explain the reasoning for the 1/2 payment and it took another week for them to straighten out my confusion.

I would suggest that any and all patrons of Golden Lady Casino with outstanding transactions go to the site and try again. I was doubtful that they would complete this transaction, I was pleasently surprised..

Good  Luck, Have fun and be Politely Persistant.

Teramanujuan