Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Hey TaylorLH, 

Please let us know when it's finished.

Thank you.

Thanks Berks, no update or word from Nick yet he appears offline for 4 days so still waiting for him to check back in 

Berks and LCB - I now have a much more serious inquiry and request assistance.

I was playing at Slots of Vegas, have a withdrawalable balance, and both their coindraw and Bitcoin withdrawal methods are refusing any withdrawals. 

they have also disabled live chat, and I was hung up on twice with their call center. 
 

ive learned to deal with this networks slow tactics as I enjoy the game volatility and coindraw is normally reliable when you win on a deposit but now Extremely concerned as it's a sizable win that I won't want to walk away from and they've essentially disabled withdrawals 

Hey TaylorLH, 

We will notify Nick about this issue and hope that he will get back to you as soon as possible to explain this matter properly.

Keep an eye on this thread.

Thank you.

Hi. Slots of vegas I did get only 16.00$

To my bitcoin wallet when I supposed to

Get $115.00 total. 99 $ went to 

Manager withdrawal approved and still not

On my bitcoin wallet. What to do next?

Thanks for help!

Berks and team 

As an update I still cannot request any withdrawal and confirmed I can't on a sister site, it appears the entire network is not allowing any crypto withdrawals at the moment at least for myself. 
 

multiple support interactions on chat and phone appear to dodge or just ignore my questions so getting very concerned 

Hello Europlayer,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

Thanks in advance.

Hey TaylorLH, 

We have already contacted Casino Rep so now we are waiting for a clarification. Once we hear back we will let you know instantly.

Keep an eye on this thread.

Thank you.

Update - after dozens of emails I was able to get my request in so slots of vegas is finally resolved.

still waiting on my vegas strip request from 5/1 though 

thanks 

Hey TaylorLH, 

We are glad to hear that your case has been resolved.

Please let us know when you get paid on Vegas Strip.

I need help cashing out with club player casino

Hello SierraaaaR,

May we ask has your account been verified?

Have you ever withdraw the money in this Casino, or this is the first time?

Thanks in advance.

Thanks Berks- 

still no word or any assistance via support on my vegas strip request. Also doesn't help that the slots of vegas coindraw request did not process at its normal queue time so it may be delayed as well. 

Hi TaylorLH,

We will reach out to them again in hopes that we can get a proper clarification about this issue.

Keep you posted.

Thank you.

Thanks Berks, 

sorry for the bunch of messages. Things were running smoothly until BTC fees went wild and they seemed to have a rash of issues with it, but since fees are stabilizing hopefully things will go back to normal soon

Hi TaylorLH,

We really hope that everything will soon return to normal as far as BTC fees are concerned. 

Please keep us informed regarding this matter.

Thank you for your cooperation.

Thanks for the response.

At this point my vegas strip request was approved but payment hasn't processed.

My Slots of Vegas request is still pending hoping it won't take a week or more. 
 

Will follow up later in the week if delays continue 

Hey all,

Busy busy over here, that Vegas Strip withdrawal went out for you yesterday TaylorLH, and we should see an approval in Slots of Vegas as well before too long.

Best wishes,

Nick

Hello. I realize my withdraw request is less than a few days old. However, I was both told and under the impression that after having been verified, making a verification deposit, and making a Coindraw request that in doing so the payment would be received within the day (24hr) period. Well needles to say, but didn't receive the payment after the 24hrs passed. So, I go onto live chat support and tell them the $100 payment was not received. The representative Tom then proceeds to tell me it will be 3 to 7 business days. It is a matter of principal and should not have been mislead into thinking I would receive the BTC withdraw within 24 hrs as was told and as stated through the casinos sitemap. I would like this paid immediately and not 10 days from now. I ask for your help regarding this matter LCB and I appreciate you in any help rendered. 

Best Regards - Kristy

Hello kristy1991,

Could you please send us your Casino Username via private message so we can check your payout status with Nick ( Casino Rep)?

Thanks in advance.

Hello and thank you. I would like to report that I received the payment Took 3 days. I thank you again for all you and your team do! I now have another coindraw withdraw request through sister site Lucky Legends Casino. Hopefully will receive within the 24hours . I'll let you know and take care!

Kristy F.😁

Kristy F 

Hello kristy1991,

We are glad that you received your fund! 

Enjoy your winnings!

Please keep us informed regarding your another coindraw withdrawal.

Thank you.

Hello Berks -

Well unfortunately my pending withdraw using Coindraw at Lucky Legends Casino, is just that still pending as of 25 hours after the initiation of the Coindraw withdraw request (I am EST zone) as seen in the attached screenshot. It moved from "pending" to "queued" as a status, but again "not paid yet."  Anyways, as per your request this is my update to using Coindraw method for another of The Virtual Group/ Ace Revenue brand of casinos (Lucky Legends Casino). Hope this can help for anyone expecting an instant payout within 24hrs know that Coindraw may still take upto 3 to 7 business days to receive when using as withdraw method.  Again, thank you and your crew for all you all do to ensure player protection/rights!

Hello Berks-

Looks like it will take upto 72 hours again after having spoken to the support representative Nikki. I understand these things happen. However, a notification on their site at time of withdraw request and or a email correspondence stating it may take longer than the advertised 24hr period to receive a payment would be nice! 

Thank You - Kristy F.

Hello kristy1991,

We will notify Nick about this matter, and really hope that he will get back to us with the clarification as soon as possible.

Keep an eye on this thread.

Thank you.

Hello Berks -

Thank you!! I am uploading a few attachments just as a point of reference in this matter regarding the Coindraw payout duration/time frame.

Best Regards - Kristy F😃

Hello kristy1991,

Casino Rep got back to us and said that he is waiting for an answer from appropriate department, and when he get the update he will reply to your post. You can expect a response very soon.

Keep an eye on this thread.

Thank you.

Greetings all,

I had a look and got things moving for you kristy1991, the funds have now been reviewed, approved, and released via Bitcoin.

Best wishes,

Nick and Lucky Legends

Hey Nick - I have a withdrawal that's been hanging around for a couple days at Planet7 if you wouldn't mind taking a look. 
 

thanks 

Hello TaylorLH,

According to their T&C, those are the rules for payout:

1. All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
2. All withdrawal requests will be reviewed within 7 business days from the date of the request.
3. A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame.
4. Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.
5. Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.

Please just be patient few more days, and we hope that you will be paid on time, because at the moment you are still within the timeframe.

Hope this will help.

Thank you.

All these sites are scams. They don't keep their word and hold your withdrawals and don't reply to your emails. Waste of time. Don't bother signing up 

Hello therealpeteg,

Thank you for sharing your experience with all the LCB members. 

If you need our assistance, please let us know. 

Sorry it has taken me so long to report an update. I did infact receive the payment right at approx 72 hours and while not quite the 24hrs advertised I cant complain and to lcb Moderater Berks and PR rep Nickhelp I say, thank you both!

They always payout!! Just make SURE you read and adhere 100% to their terms and conditions as they will use any breach as a means for denial of payments or void winnings!!

No problem. It's good to let people know the good paying and legit sites compared to the other scam ones so nobody wastes their time or money. 

Hello kristy1991,

Great news! 

We will close this complaint and mark it as Resolved.

Shouldn't Grand Fortune/Royal Ace/Captain Jack/Raging Bull Slots/Slot Maddness/ Slots Garden//Lucky Legends/Punt/Crypto Loko/Posch(not 100% sure)/Planet 7/ Silver Oak /Kings Chance/ & / Sunrise Slots Casinos all casinos which should be included here within this complaints thread's heading? If not mistaken I believe they are all owned by Ace Revenue/The Virtual Group brand of Casino's?

😁

Hello kristy1991,

We will check that with Casino Representatives and update if it's necessary.

Thank you for your advice.

Yes I'm trying to get my 110.02 from ruby slots and now it's seems like they don't won't to respond to anything i will like some help on this behalf 

Hello Terrell Lawson,

May we ask if your account has been verified thus far?

Is this your first withdrawal with this brand?

Thank you for cooperation.

Hello Terrell Lawson,

Do you have any updates on the questions above?

Thank you.

Hello Terrell Lawson,

We will be closing this complaint due to inactivity of submitter.

I think Slots of Vegas must have closed their doors, never seen anything like it ..... no answer to emails, can't get ahold of Live Chat and no one answers the phone!  I want my deposit back!

Laurie Girard

PjurPlayer

d*******@gmail.com

*******@aol.com

Hello danny154 danny154,

Could you please share with us what is the specific issue with this brand, so we can inquire with Casino Rep?

Thank you in advance.

specifically i need help cashing out as it won''t let me do it in the cashier section....so I need to get their help.

Laurie Girard

Pjurplayer

Hello Hello danny154 danny154,

We will reach out to Casino Rep in order to help you with this issue.

Keep an eye on this thread for any updates.

Thank you.

Club Player Chat Reps has continuously canceled withdrawals due to me, even after the Manager's approval detailed in my transaction history. Each time I inquired about it, the chat rep was determined to upsale me on promotions and remove my withdrawable balance and offer me free spins. Every day they have sent more emails offering 25 free spins. Today the 2nd rep states that there was a playthrough of $750 from the funds that were returned and not deposited after the approval from a bonus that was automatically applied to my account. There was no bonus redeemed by me and not automatically applied. It was my cashout that they did not honor..And supposingly the Manager approval overriding a cancelled request was a system override.

No matter what I stated and explained, the chat is determined to not allow me the cashout. I;m not sure if they understand the system or if they are trying to take the funds or what. But I calculated and analyzed every part of this issue, and I am right with my calculations, what I received, what I played and completed the playthrough, and there was no automatic bonus applied. I have all screenshots to back up my complaint.

Hello 2Late4Me,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to find out what is happening with your account?

Thank you in advance.

Hello danny154 danny154,

Casino Rep got back to us and said that your winnings are from weekly cashback bonus that comes with 2 times maximum allowed withdrawal (min $100). You are eligible probably only for $100 from this promotion, but first you need to submit documents due to verification, because you haven't updated your account since 2019. 

Please do all the verification steps, and we are sure that you will be paid in shortest possible time.

Keep us informed.

Thank you.

Hello 2Late4Me,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you in advance.