Casino Token Complaints and Support Thread

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Last post made 2 years ago by Berks
John Jolo
  • Started by
  • John Jolo
  • Malta Casino Rep 23
  • last active 4 years ago

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  • nenelcb
    • Replied by
    • nenelcb
    • at Jun 04, 20, 07:34:27 AM
    • Argentina Jr. Member 82
    • last active 2 years ago

    Hello, any casinotoken rep here?

  • Sydney
    • Replied by
    • Sydney
    • at Jun 04, 20, 07:48:04 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello nenelcb,

    Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

  • Bitspender
    • Replied by
    • Bitspender
    • at Jun 04, 20, 05:01:21 PM
    • United States Super Hero 1354
    • last active 3 years ago
    nenelcb wrote:

    Hello, there is a rule at T&C of casinotoken.com.

    It is 1.6.6.1 and says ""1.6.6.1 The deposit that has been made without bonus must be wagered x10. Deposit that is made without bonus can be wagered on any Slot game.""

    I deposited and played liever dealer games, keno and electronic roulette at casinotoken.com

    Bonus free,

    I deposited 100 usd and lost, then another 100 usd and could get 323 usd

    I reqiuested a cashout, they informed me that no matter I played bonus-free I had to wagge 10x100 in slots before any cashout approved. 

    My account is verified.

    I ask for help, must any player play 10 folds he deposit in slots in case he wanted to cash out?

    So, any winning or wagge at other games but slots are useless?

    regards

    nenelcb

    This is a very rogue term. I can understand 1X but 10X is a no no and this casino should be avoided! 

  • John Jolo
    • Replied by
    • John Jolo
    • at Jun 06, 20, 12:50:15 AM
    • Malta Casino Rep 23
    • last active 4 years ago

    Thanks for this post from:

    Hello Nenelcb - Apologies for the inconvenience but Yes, that's correct there is x10 wagering for stright deposits via we saw huge amount of money laundering attempts  - player's come and turn their wager once and try to withdraw the same amount or more.

    Hello Szulak - We have got official response from game provider and your bet was confirmed and prooved valid. You will find your balance topped up for the win that this delayed bet was taken off - Enjoy the games and good luck! :)

    Kind regards,

    -John

  • Sydney
    • Replied by
    • Sydney
    • at Jun 06, 20, 01:20:59 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello szulak,

    Could you please confirm if 502.32 win has been added to your balance, so we can close this case.

    Thank you.

  • Bitspender
    • Replied by
    • Bitspender
    • at Jun 11, 20, 06:07:50 AM
    • United States Super Hero 1354
    • last active 3 years ago
    John Jolo wrote:

    Hello Nenelcb - Apologies for the inconvenience but Yes, that's correct there is x10 wagering for stright deposits via we saw huge amount of money laundering attempts - player's come and turn their wager once and try to withdraw the same amount or more.

    Hello Szulak - We have got official response from game provider and your bet was confirmed and prooved valid. You will find your balance topped up for the win that this delayed bet was taken off - Enjoy the games and good luck! :)

    Kind regards,

    -John


    WTH does 10X wagering have to do with money laundering? So if they lose some then you all keep the dirty money? 10X is ROGUE behavior. Basically you are giving them bonus requirements on a straight cash deposit. Anyone reading this should AVOID this casino. They don't care about its players only want losers to deposit and jump thru a 10X hoop. Shame on you for this rogue term! 

  • nenelcb
    • Replied by
    • nenelcb
    • at Jun 13, 20, 10:46:02 AM
    • Argentina Jr. Member 82
    • last active 2 years ago

    John Jolo, how did i launder money in your casino?

  • Saturnm22
    • Replied by
    • Saturnm22
    • at Nov 08, 22, 05:42:06 AM
    • Canada Jr. Member 96
    • last active 3 days ago

    Casino - CasinoToken.com

    My Username - zd*****@mail.com

    Problem - Made the correct deposit amount of over 200mltc after entering correct code on the bonus page for 50 freespins,  the freespins were not added to my account. Live supports reason doesnt make any sense.

    Live supports response -  the cryptocurrency moves up and down and you shall check it's value before making a deposit in crypto currency against minimum needed in order to get the bonus you would like to have.The fact that cryptocurrency amount is different written in the bonus - that's the nature of crypocurency to move alot and unfortunately we can't update the sum of it as it moves.

    Proof - Screenshot of the advertised promo on the bonus page simply states a min deposit of 200mtlc to receive the 50 freespins (see attached screenshot link below) 

     

    screenshot link

  • Berks
    • Replied by
    • Berks
    • at Nov 08, 22, 06:02:13 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Saturnm22,

    Thanks for reaching out to us. We will ping Casino Representative and forward your credentials in order to check your account regarding your concerns. Please keep us posted.
  • EmilyPro
    • Replied by
    • EmilyPro
    • at Nov 08, 22, 08:44:41 AM
    • Australia Newbie 9
    • last active 1 year ago

    Hey Guys, I have inspected this case and I see that our support and I have already answered this user to all things that are necessary. But, for the sake of clarity here you go again: Let's start with the fact that what user is telling is not correct :

    1. He is saying that he entered bonus code - that is correct, he did, but that bonus code we have never ever had on our casino. So, it is invented by the user. What is not correct as well, is the fact, that the bonuses that he is showing you in the screenshots doesn't require any bonus codes in order to get them. So, the user is misleading you.

    2. He is telling you that he deposited 200mltc - that is not correct as well. Please, see the screenshot of his deposit - https://www.screencast.com/t/eCLVru47w0 - as you see, this is not 200mltc

    ..............................

    Our live support has spent time and I have spent time on this but not anymore. I consider this case closed as the user misleading the community and just wasting our time.

  • Berks
    • Replied by
    • Berks
    • at Nov 09, 22, 01:33:57 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Saturnm22,

    Casino Rep clearly clarified what's happened regarding this case, so we will mark this case as RESOLVED.

  • Saturnm22
    • Replied by
    • Saturnm22
    • at Nov 09, 22, 05:14:59 AM
    • Canada Jr. Member 96
    • last active 3 days ago

    I was told that I could make multiple deposits until I got to the correct amount I made 2 deposits equaling over 200mtlc. and when I spoke with support this was not the reason they gave for why it wasnt added to my account. The screenshot I attached clearly shows a bonus that is redeemable for making a min 200mltc deposit or deposits as per MIchael all deposits would add up then I would get the bonus.

  • Berks
    • Replied by
    • Berks
    • at Nov 09, 22, 06:56:49 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Saturnm22,

    Regarding this case, if you want to claim this bonus you need to deposit the whole amount , it can not be partial deposit, so to be eligible for claiming the bonus your deposit should be 200mLTC not 165mLTC. 

    As Casino Rep clarified all about this case, we are unable to assist you with further advices because we've been provided with all the information that are connected to this issue.

    We will mark this case as RESOLVED.
     

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