Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hello Slumboi,

Could you please send us your Casino username via private message so we can check what is happening with your account?

Thank you.

Hey there thanks so much for looking into this, I hope you're right.
I have sent verification documents (passport & passport with selfie) and my account got verified.
I have just requested a withdrawal again.
Fingers crossed.

So they just emailed me back saying :
 

The bonus amount of $76.80 is not withdrawable, 
https://yabbycasino.com/terms-and-conditions

Okay so when I made my deposit I got the 202% bonus, it was supposed to be no rules, no max cashout no rules, they kept saying no rules over and over , in their ad it even said make a deposit get the bonus and cash it right out because there's no rules.

Well it turns out there was a 10x roll over, so okay I rolled it over, and the bonus balance is gone and I just have my regular balance now of 50.07$ usd and they keep telling me it's not withdrawable. 

So I just don't understand, first of there seems to be a lot of rules for a no rules deposit, and I just dont understand why I can't cash out.

I did eveyrtihng that was asked of me and even more so (did the verification even though they advertise not needing KYC if you're depositing with crypto which I did).

Mikey13 please help me out here, you said you looked into my case and your exact words were:
"

Rest assured that at the moment you re-upload the documents, our Team will complete the procedure."

Please help, thanks for your time.

So how am I supposed to cash out at all? And no rules, why was there a roll over and wagering requirements, and what was the point of rolling it over if we can't cash it out, and why was there all these rules if it was supposed to be a no rules bonus?

Really bummed out and disappointed. 

:( 

The bonus in question:

When I first saw this promo I was like wow this sounds amazing so I double check with the live chat guy if this is all what it says and he says yep, and no KYC if you use crypto, I'm like okay cool.

Make a  ETH deposit, he was mistaken, there's a 10x wr. Okay. I roll it over, and go to cash out 50 bucks, just cause I wanted to see if they're legit or not. And they want me to verify my phone number now.

Im like okay...it was supposed to be no KYC (don't really care, but just goes to show you how they do business right...), but whatever just a text I don't care. I put my number in, and it was one of those weird boxes where it already had a +1 for the international area code, and then I put my number and it was weird it was like no matter how I tried to put my number in, the spaces and the dashes appeared automatically and in the wrong spot, and the number wont work. Frustrating.

I ask the live chat and he says its not working because I'm putting in a different number then I signed up with (which was weird because I only ever have this number and use autofill), so I ask to update number, he tells me I have to email the banking department, and he gives me the wrong email address (with an obvious typo in it, I double check he says no that's it), they don't write back for a bit, I find a support email address and email them asking to update my number, they're now asking me to fully verify.

So I send my passport, and a selfie. They make me do it again. Meanwhile I try to withdraw again, and this time I managed to get my number and the dashes and the area code all the right way and it worked they send me a verification code (so my phone # was fine the entire time and I just went through all that song and dance for no reason) and I try to withdraw and they email me asking to confirm wallet address and then deny the withdrawal.

Telling me The bonus amount of $76.80 is not withdrawable, 

Well holy smokes. For NO RULES, this seems like a lot of rules.
Why would you put, CLAIM IT NOW BEFORE IT EXPIRES AND CASH OUT INSTANTLY, in all caps mind you?

At this point can I just please get my fifty bucks back.

Hello penderhippy,

We will reach out to Casino Rep in order to clarify this for you.

Keep you posted.

Thank you Berks

Hello Slumboi,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this issue.

Keep you posted.

Hello Slumboi,

We hope that you are well.

Please note that your account and grievance have been reviewed and that we have also reached out to our Banking Department regarding the status of your Account Verification.

We have been informed that upon submitting your documents, you have submitted photographs that were edited using photo editing software. Documents of such kind cannot be accepted for Account Verification. In order to successfully verify your account, please submit unedited photographs.

Also, we would like to inform you that your funds are not and will not be tempered with at any point. Casino Extreme is a legitimate online casino that has been active for over a decade. We take pride in providing the fastest withdrawal in the online casino world!

Should you need any assistance, please do not hesitate to reach out to our Customer Service. We are available 24/7.

Kind Regards,

Mikey

Casino Management

Hello penderhippy,

I hope that you are well and safe.

Please note that your account was reviewed once again and we are happy to say that you have successfully verified your account on the 8th of November!

This means that as of November 8th, you are entitled to our Instant Withdrawals!

As I understand, you have some trouble finalizing your withdrawal due to not being able to cashout the bonus amount. This is actually very common in online casinos, where the bonus amount is considered "sticky". Given that the bonus you are playing with has no cashout limits, it means that you can win over $10k and at the point of withdrawal, the Casino would only request that the bonus amount of $76.80 is left on the account.

At this point, given that the minimum withdrawal amount at Yabby Casino is $50.00, you simply have to reach $126.80 in order to be able to withdraw $50.00.

Please let me know if you need any assistance from our Team. You can reach us through e-mail at [email protected] or through Live chat.

Kind Regards,

Mikey

Casino Management

What happened to no rules? Claim it and cash out instantly? That sure sounds like a lot of rules for a no rules bonus.
I made a deposit using this bonus with the understanding that there will be NO RULES (I wrote it in all caps just like on your promo page).

Can you explain that part to me please?

Has anyone gotten the tournament rewards from the cryptoween tournament at Casino Extreme yet? I've asked and asked and ASKED, and every time the ONLY response I get is " you will receive an email notifying you once your reward has been processed". Well once on like the 10th of November I got one to at least admit to me that they haven't all gone out yet. I only ask because I've tried reaching out to the casino in literally EVERY possible way. All the social media sites, live chat, email. No help at all. Not even a response.  I'm mainly agitated because they ALWAYS stay pretty firm on their Terms and Conditions, for better or worse. But in the terms it explicitly states that rewards for the cryptoween tournament will be distributed within 3 DAYS after the tourney is over. Here I am 13 days later and can't even get an answer out of anyone. I guess they only follow those "terms and conditions" so strictly when the t and c's are in their favor? ( at the expense of the player? 🤔) I ranked in at #175, I've been waiting a good 2 weeks... I want my 150 spins extreme.....

Username is Panda09 by the way

Hello Will90,

We will notify Casino Rep in order to help you with this tournament reward issue.

Keep you posted.

...? any update from anyone...?

Why is there all these rules when they're advertising in all caps, no rules, cash out instantly. I feel misled , lied to and deceived. Ripped off, let down. Disappointed. Frustrated. Used.

Hello penderhippy,

We will ping them again to reply you on your post. Keep you posted.

Hello Will,

I trust that you are well.

Thank you for reaching out to us with your query.

Please note that all Cryptoween Tournament rewards were issued on November 1st, right after the Tournament ended.

Your 150 free spins reward was credited to your Casino Brango account, given that Cryptoween was a joined tournament between Casino Brango and Casino Extreme.

You have redeemed your reward on November 1st at 11:21 am and the 150 free spins were on Nova 7's slot.

Once again, thank you for being our Loyal member and should you need any additional assistance, please do not hesitate to contact us!

Kind Regards,

Mikey

Casino Management

Hello penderhippy,

Hope you are well.

We do understand where you're coming from, however the No Rules part applies to the bonus, not the entire Casino, unfortunately. The bonus amount has to be removed before cashing out, and this rule applies throughout the Casino, regardless of the bonus. 
Once the General rules of the Casino are met, you can then proceed and cash out your winnings instantly.

We do hope that the Terms & Conditions are understandable. Please note that you can see the Terms at all times on our website and if you need any help in clarifying any uncertainties, you can reach out to our friendly Customer Service. 

https://yabbycasino.com/terms-and-conditions

Kind Regards,

Mikey

Casino Management

There is absolutely no way that anybody would come to that conclusion after looking at this graphic, this is extremely misleading and quite frankly (and I apologize if this sounds rude) I feel ripped off to be perfectly honest with you. And at this point I just want my 50$ back.

Can LCB weigh in on this please?

Warning I came in contact with scammers claiming to be the original and legitimate Yabby casino. They went as far as to send copy cat emails that look identical.  The only difference is the web pages are obviously a different set up. I did go on to report this to the company to try and keep folks away from possible problems. Attached are some screenshots I took in order to get the message out. Good Luck And Stay Safe Everyone!!!! There is an example of he correspondence I was able to take of the operators response to the issues. 

Hello Realp303,

Thank you for informing all LCB members about this scam. Hope this will help, and that the members will be careful.

YOU MOTHERFUCKERS DID IT AGAIN.

Jennifer Ashba. Won 50 dollars and deposited because the terms of the promotion say "no consecutive cashouts without a deposit between" She deposited 20 dollars and attempted to withdraw. The winnings were voided and she then lost her deposit. You stole 50 dollars from her. This is the last straw michael, 3000 dollars wasn't enough fro you so now we are at war again. I am fucking sick and tired of your people fucking me and my people out of money that they rightfully win. This is the declaration of war. You are all at fault and wil all be paying for it. I want someone to lose their fucking job over this after the 3 grand you already stole you have the audactity to steal 50 dollars from someone who put more than that to begin with in your casino. 

I'm going public in 24 hours with everything I have unless you return the 50. Period. No excuses, no bullshit, no nothing. Not a threat, but that is what will happen. 

I cannot fucking believe that your banking team has the audacity to steal money from my referral after the shit you pulled at adremaline i am fucking livid if you even think that this will make it through the weekend without something being done you are fucking insane. HOW FUCKING DARE YOU DISRESPECT MY MONEY LIKE THIS

Hello James.

Really sorry to hear that you feel so frustrated. We will notify Mikey in order to check this for you.

Hope that the answer will come as soon as possible.

They have 12 hours from right now to send her money or the gloves are off. Period.

As a matter of fact the 50 dollars isn't good enough after this disrespect, they will give lacy fincel her 2 grand as well or i'm bringing all the skeletons out. I want whoever the asshole on the weekend banking team is to be fired as well, or reprimanded with a public apology. Or we have a public trial with the other shit. I'm done playing nice with all of you. You picked the worst fucking day in the world to do what you did after I had already let the 3 grand go and forgotten about it and then you bring it back up and pick at the scab over fifty fucking dollars i guarantee you it will cost you alot more than all those voided payouts. 

THE TERMS OF THE COUPON SAY "NO CONSECUTIVE PAYOUTS BETWEEN DEPOSITS" You cannot argue that it doesn't say that. Meaning more than one. There is no gray area no confusion no bullshit your banking team fucked my "referrals" for the last god damn time. 

Update, instead of doing the right thing some genius decided to block my ip as if that would make a difference lol. Ya'll are fucking with the right one for sure. No more nice guy and no more time left for you. I'll be compiling an posting everything I have shortly. Fuck Anden casino group and their shady bullshit.

Hello James,

I think this is no way to raise a concern of any kind, nor the way anyone should address any member of the Establishment we are a part of. As we have discussed many different matters over the past several months, I think that it is more than clear that a normal, civil conversation between us always led to a positive resolution of any issue.

Although I will always have understanding towards all our members and their point of view, aggression and threats is something none of us wants to see.

If you feel that we can return to the previous way of collaboration and cooperation, I will be more than happy to work with you on finding a solution for any incident you came across.
However, if you think and feel otherwise, we will seize the cooperation.

Please let me know how you wish to proceed. If you feel more comfortable, you may always reach out to me through a Personal message.

Thank you for your time.

 Kind Regards,

Mikey

Casino Management

Hello Realp303,

I hope you are well.

Thank you for sharing this information here!

It is of utmost importance to prevent any fraudulent website that would prey on online users of any other website.
By sharing this info, you are helping a great number of people and making a safer environment for all users!

Once again, thank you for everything!

Kind Regards,

Mikey

Casino Management

Fair. I was angry and out of line and I apologize. 

You can imagine what it's like to lose your last little bit of money. 

Let's go back to the civil manners.

Extreme owes Jen Ashba $50. I would like you to see that it gets sent today. Please and thank you . 

Side note. There is something going on with your casinos, all 6 of them don't work in portrait mode on phones right now.  Only landscape. And won't load half the time on a PC

Also. These are the terms for the specific promotion. The fact that it clearly says "no consecutive payouts without a deposit in between" implies that you can in fact get more than one payout. Your banking team last night kept giving different excuses for doing it and some words that shouldn't have been said were said but again at 3 am with the last 20 dollars someone has already lost and being told "no it doesn't say that" while being shown a picture of the terms on your website tempers will flare especially after they stole 2 thousand dollars earlier this year. 

I can't get this damn picture to post 

The other thing is that while I'd love to keep this all between you and I the last time the PM situation didn't work out and definitely didn't get the 2 grand i was owed so obviously that doesn't seem like the way to go anymore. I tried to find out a way to actually contact you directly and was ignored also. My email is [email protected] you're welcome to email me directly for us to talk at any time. 

It's been 3 hours bro what's taking so long 

hey what about me? im also very frustrated? also feeling a bit ignored here??

They published the 50FRIDAY coupon (100 FS) on the official channel of Brango and Extreme.

When redeeming it on both sites, they only give 50FS and not 100FS as the publication says! In the chat as always, they disconnect without responding. In the email they say that it was a Marketing error(?), and of course, they do not accept it, they do not correct either of the two publications, and they continue to deceive with false promotions!

Without taking charge obviously! Will the day come when they operate in good faith and accept their mistakes?

Or should we complain to the licensor so that they pay attention to these two sites?

User Brango y Extreme: lauarual

lol ya'll don't actually think that the licens......nah. neverinnd. I'm not even getting into it.

Complaining to them would be pointless. Trust me. lol. Mikey is the #1 best option always. 

Also penderhippy it's not personal we just have alot of history that we're trying to keep a good ending for lol

Very disheartened to find out this wasn't handled before the weekend though.

Yea man that's shitty. We had a better rapport than this. Yall owe that 50 and I expect it Monday. Or we just ain't friends anymore. 

Yes exactly that, why are they allowed to so blatantly deceive & lie to people? That's an incredibly shady way of doing business.

And can they be called mistakes if they are done on purpose, continuously , repeatadly & in perpetuity and for profit???

And they don't have a license last I checked. (shocker).
 

Hi penderhippy,

We already have informed Casino Rep about your case. Hope that the answer will come on Monday due to weekend.

Thank you.

I have started doing this.... I will not make a deposit to any casino until my account is verified. I have been burned way to many times.. Made many deposits then when it's time to pay, casino ignores my document emails and I never get paid. I am trying to send my documents to yabby casino so my account will be verified prior to making deposits so should I ever have a withdrawal, I won't have to deal with the casinos shady tactics to delay and avoid paying my winnings. Yabby casino continues to refuse to provide me the email address to send my documents too. I will NEVER understand why casinos will take your unverified deposits all day long but when it comes time to pay you must be verified. I'm sorry but it should be the same for deposits. They should require verification to deposit if they require it to withdrawal. Or they should not require it for deposit or withdrawal. Posting this to warn people the casino refuses to verify you until it's time to delay a payout! 
my user id is yabby11111

Many thanks Berks, much appreciated.

Hello Daisy11111,

We will notify Casino Rep about your concerns. 

Keep you posted.

Hi James,

Hope that all is well.

Thank you for allowing us to proceed in a civil manner. As we agreed, anything can be sorted if discussed in a polite way as gentlemen.

To start off, the Social Media campaign on Telegram was corrected and 100 free spins were provided to all users who requested the coupon. Please let me know if the same was applied to your account.

Regarding your referral, Jennifer, after some deliberation, we agreed on reimbursing her winnings. We have informed her about the Management's decision by e-mail, but please feel free to share the news as well. However, we do have to state that her account will remain closed after the withdrawal is finalized due to the threats she made against the Casino and its employees. 

We hope that you find our solutions acceptable. Also, please note that you can reach me much faster through a Personal message.

Kind Regards,

Mikey

Casino Management
 

Hello Daisy11111,

I hope that all is well.

Please send the following documents to [email protected]:

- A Copy of your ID, Passport, or Driver's License;

- A selfie (A photo of yourself) holding your ID, Passport, or Driver's License;

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

I don't know what 100 spins you're talking about but I can confirm that she cashed out her 50 a little bit ago. 

Thanks.