Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hey Berks, is there anyway for you guys to issue a warning email to members or something? All 5 casinos( brango,extreme, limitless, yabby, and bonus blitz) claim they're having issues with deposits and withdrawals, however it seems some deposits are clearing and making it into accounts and some aren't. Somehow the "deposit" section of all casinos appears to be working fine i.e. options loading, addresses generating etc.. but mysteriously, NO options appear if you click withdrawal. Reminds of when sites or exchanges exit scam. The money's able to flood in, all the while there is no way for money to flow out.. seems fishy...

 Is there anyway for you guys to issue a warning email to members or something? All 5 casinos( brango,extreme, limitless, yabby, and bonus blitz) claim they're having issues with deposits and withdrawals, however it seems some deposits are clearing and making it into accounts and some aren't. Somehow the "deposit" section of all casinos appears to be working fine i.e. options loading, addresses generating etc.. but mysteriously, NO options appear if you click withdrawal. Reminds of when sites or exchanges exit scam. The money's able to flood in, all the while there is no way for money to flow out.. seems fishy...

Thought this one was kinda funny...Yabby...lol. "live withdrawal time" full of sh*t! How can the "live" time be 8 min and 31 seconds but no one has been able to withdraw for hours. Since yesterday apparently. Withdrawal options aren't even showing up in the cashier. 

Add Casino Adrenaline to the list. They are still claiming that their site is under maintainance and they are having issues with deposits. I wish there was a way to report them to the Curacao Gambling Commission. 

I'm having trouble with extreme they won't pay me every day new excuses as to why now it's there website us down that's bs every day new excuses 

Hello bry60195, Will90, Msarcione,

Thank you for bringing attention to us. We will notify Casino Rep about this issue. We are sure that he will reply to your posts as soon as possible.

Keep an eye on this thread for any updates.

Thank you.

Hello everyone,

We hope that you are all well.

We must inform you that our crypto wallet is currently experiencing technical difficulties, leading to disruptions in cryptocurrency transactions. We are aware of the inconvenience this may be causing and want to assure you that our wallet's team is diligently working to resolve the issue as quickly as possible. Of course, we are providing all the necessary assistance in order for them to successfully resolve the issue at hand.

The technical issues have affected the smooth processing of transactions on our platform. As a result, you may experience delays, failures, or errors while attempting to perform crypto-related activities such as deposits and withdrawals. Please be assured that your funds are safe, and we are taking all necessary measures to rectify the situation promptly.

We guarantee that all pending withdrawals will be processed and finalized the very moment the issue is resolved.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding. 

If you have any urgent concerns or require assistance with your account, please do not hesitate to reach out to our customer support team through live chat or by e-mail.

Thank you for your continued trust and support.

Kind Regards,

Mikey

Casino Management

Brango not paying out and has been that way for a long time i see. Just spoke to customer service they said estimated time for things b fixed is around 10 am central time in the US. Brango has found a way to cheat me out of my loyalty rewards again may b my last deposit to this site.

Hello moralensvogter,

We hope that all is well.

Please note that the review of your account showed that you have already redeemed the promotion EXTRA75 for the maximum allowed number of times. The bonus can be claimed up to 6 times per account.

The Fortnightly Cashback promotion will be live by August 1st. You may expect the bonuses to be credited to player's accounts even a few days before August 1st.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Glad to see this is being discussed I have also been unable to withdraw  for the past 8 hours hope things clear up soon 

WARNING!!!!! DO NOT MAKE ANY DEPOSITS TO THESE CASINOS!!!!WITHDRAWLS HAVE NOT BEEN PROCESSED FOR LAST 24-48 HOURS!!! 

I think this should be a MASSIVE BIG RED FLAG and should be noted on all forum topics related to Yabby, Brango, Extreme, Limitless, Timeless and Firefox.

WIth BTC taking a 3% drop, perhaps the doggy owners are trying to maximize profits and minimize losses?  Or we have all seen these red flags before when casinos are getting ready to do the big EXIT and take everyone money......

As far as I can see they have no issues with their wallats on the blockchain., they own the third party processor which is them, so in all fairness their should be no reason they cant make any withdrawls.  Its now bee over 24 hours and approaching 48 hours with no outgoing payments.

Any online casino that has spent so much on marketing and building up a brand would simply use their back up payment processor system, instead of burning players for 24-48 hours with lies and rubbish excuses.

Dosnt make any sense...

Importantly thie word needs to be spread fast, DO NOT DEPOSIT AT ANY OF THESE CASINOS!!!!!!  HOLD ON ALL DEPOSITS!!

 

That's a pretty good attempt at a warning! I can't speak for this group as I closed all of my accounts when they made major changes about a year ago. It would still be shocking tome if true. 

They finally got the withdraw fixed on Brango I believe lol. I just requested my withdraw we shall see how long it takes now. I will post again when i recieve my pay out. Good luck and keep spinning.

Ok so got my Btc at 333 so not to shabby. Im still unsure of how their processor was only broken going one way and obviously it was leaving their pocket. I also was confused why u i had to change my email for some reason i could not reply to the withdraw email on my 1st win. Strange that i was allower to register and communicate with Brango via that email up until the time i wanted some of their money. But it is done. Good luck and keep spinning.

Is anyone else having a difficult time with deposits and withdrawals from Casino Adrenaline? It was almost 24 waiting for my $70 deposit and when it finally hit I played and won. Went to withdraw and it's been literally almost another 24 hours and they keep telling me that their processor is having maintenance and it will hopefully be back up today. Which is what they said yesterday too. They just keep giving me the same old line and no information. No timeframe other than today but again, they said that yesterday. Just super frustrated. Litecoin deposit and withdrawal and it's been like pulling teeth. I just want my money. Just wondering if anyone else is having the same issues. 

From what I have saw, yes people are having difficulties with that brand. I know it happened to me before and I had to wait like 6 hours before my deposit posted!. Keep an eye on the Blockchain...😊

Hello Everyone,

We hope that you are well and safe.

Please note that our Instant withdrawals are up and running again!

Our Tech Team worked overtime to find a solution and we are happy to say that no further delays are expected.

We would like to thank you all for your trust and patience!

Kind Regards,

Mikey

Casino Management

Mike,

I am aware of some players that still have withdrawals from the weekend that have still not been processed.

Yet new withdraws are being processed in under an hour.

Can you confirm this?

Also can you address some of the questions that other LCB members are asking?  

its ok for your to be a casino rep and be profiting from the large LCB community which is only possible due to all the members on this forum, However its important in affiliate marketing that you address all the issues pubically and truthfully, especially in this industry.  

A little PR goes a long way, as yet I think there a huge opportunity for someone to provide this level of communication and trust, who ever does will most certainly be rewareded by player deposits. 

what do i do when they just dont wanna give me instant cashbak on my first deposit ??? 

ty in advanse

lol sorry but its not from the weekend its more that a week ago but they just have keep deny it that they even had instent cashback, 
and then after they begin to say iam not eligible for it, and ofc iam not now cause they have denyed me i for soo long :/ .... and then they support just logged of and close the messages  :( i really thing its sooo bad support, 

hey mate 

i just wanna say, extreme is fully good and they do what they promissed, at least to me... 

ill never had any big problems they didnt solved,,, 
 

Hello moralensvogter,

We will reach out to Casino Rep in order to inquire about your issue. 

Please keep you posted.

Hi moralensvogter,

Hope that you are well and safe.

After reviewing on your account I can see that your last deposit was made on 7/3/2023 at 07:36am. Also, please note that you have redeemed a deposit boost with it.

Please note that as per our Terms and Conditions, cashback cannot be credited for deposits that are older than 7 days. Additionally, cashback is eligible only on bonus-free lost deposits. Regrettably, your last deposit exceeds the 7-day limit, and it does not qualify as a bonus was used with that deposit. We apologize for any inconvenience caused and encourage you to review the full Terms and Conditions on our website at your convenience. You can find them here: https://casinoextreme.eu/terms-and-conditions.

Thank you very much for your understanding and patience.

Kind Regards,
Mikey
Casino Management

I sent my username via private message as requested but I have not received any response at all. Can some you please let me know of any updates?

Hello CornBaby,

We will reach out again to them regarding your case. Hope that very soon you will get an answer from Mikey. 

Keep you posted.

Thank you.

Hello CornBaby,

Hope that you are well and safe.

Please, note that with your last deposit made (7/14/23), you have used a deposit bonus and made a withdrawal from it. After that, your last two actions are free spins promotions without a deposit between. Unfortunately, there is nothing that can be processed at this moment as a deposit is required in order to be eligible for a free bonus. We do offer Loyalty Rewards and free bonuses accordingly to your deposits.

Thank you very much for your understanding.

Kind Regards,
Mikey
Casino Management

year sorry wrote wrong....  ofc ment
FORTNIGHTLY CASHBACK 

Hello moralensvogter,

Our advice is to reach out again to customer support and there you will get all the information about the cashback. Casino Rep has already replied to your post and clarified all the conditions for getting those kind of free promotions.

Thank you for your understanding.

Thank you. I appreciate all your assistance very much 

I actually just recieved the "free spins" eligibility only after posting this forum. The first was via the LCB exclusive nd code and the other was 2 days ago, i was awarded 20 spins due to there being no activity in my account for 8+ days. And as for loyalty, as I originally stated, I have not received any form of a loyalty bonus with at least my 3 deposits.  

Hello CornBaby,

We are so glad to hear that you received your free spins. Please let us know if you have any further difficulties with this brand.

Thank you for keeping us informed.

Has anyone received monthly or "fortnightly" cashback on their account at any of casinos for the month of July yet?

Check this out, So I completed the wagering requirements for my free Free spins On casino extreme, After I completed the wagering requirements. All the games unlocked for me. And I was able to play video poker with my $50 that i'd won after completing The $400 Play through. Because I played video poker, Because I played video Poker they completely denied my withdrawal and voided the funds. Poker, they completely denied my withdrawal and voided the funds. I can understand if I played Video poker before my wagering requirements Were complete but that's not what I did at all!!! So frustrating!

Casino extreme username: austin5592

Hello AustinSheppard569,

We will reach out to Casino Rep in order to help you with this matter. Hope that Mikey will reply to your post with the clarification.

Keep you posted.

Hello AustinSheppard569,

We hope that you are well and safe.

Please note that the Terms of the bonus that you have claimed state that the only games allowed are Non-Progressive Slots. Unfortunately, as you have played Video Poker, the winnings had to be removed. We must also emphasize that even though you have started playing Video Poker after you have met the wagering requirements, the Terms of the Promotion are still in full effect all up until a withdrawal is made and all balance is cleared.

https://casinoextreme.eu/terms-and-conditions

7.1.w. "Once a bonus is claimed, the terms of that bonus step into effect immediately. These terms remain in full effect until a new Fund Action (Deposit or Bonus) is processed to your account and after the bonus has been cleared from your balance. Bonus Terms will remain in effect after Wagering has been met. Bonus Terms will remain in effect after a Withdrawal is processed. Bonus Terms will remain in effect after Playable Balance drops below $/€ 1. Depositing on top of your existing bonus balance does not void the Bonus Terms. Any violations of the terms while they are in effect, may result in all winnings being voided as per the Terms & Conditions. The Terms of the promotion are not in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is below $1.00. Refer to the term 7.1.j."

We do understand that having any winnings voided is not pleasurable, therefore, we have added a free chip to your account in order for you to test Lady Luck again and hopefully win!

Thank you for your understanding and good luck!

Kind Regards,

Mikey

Casino Management

They won't let me log in after my deposit  look at my history

I been playing since march

Please private message me your casino username. We're going to notify the casino rep and see what's going on. 

I checked for the casino rep, but could not locate it using the search bar. I spoke with support multiple times through chat and email. 

I found this casino through a link here at LCB with a bonus offer that says 500% match. I read the terms, and it explained that there was a 1000% deposit playthrough requirement on the amount trigerring the bonus. I went through the referral from here on this site. 

I deposited $100... was credited with the $500 bonus for a total bankroll of $600 and then proceed to playthrough over a thousand dollars total in bets on non-progressive online slots per the terms. 

I ended up getting a few decent wins, and at the end of my playthrough requirement... my "actual balance" per the site was $351. I got verified (took a few attempts before approval). And then attempted an "instant withdrawl" which they say they are famous for. 

The withdrawal request was rejected. And they told me it was because I am "withdrawing the bonus". I replied that I am not requesting to withdraw the bonus... Instead, I used the bonus to make wagers on their game and completed their playthrough requirement per the terms of the bonus offering. 

Chat support replied that the "bonus amount must be in the account before requesting a withdrawal" And so, my actual balance would need to be $550 or more to request a withdrawal, and only an amount over that could be withdrawn (and that this is in addition to the playthrough requirement). 

I asked her to send me the terms of the bonus offer so we could read it together, and she did... but when I pointed out that her made-up rule is not in the bonus offer terms, nor in their general terms and conditions (which I read carefully before deciding to try this casino)... she simply ignored my logic and repeated her made-up rule. 

Guess I'm just burned for $100... but I thought I would post here so that others might have a chance to understand their rules up front since they are not clearly posted anywhere up front. 

My opinion is that online casinos can make whatever rules or requirements they want... but those rules should be posted in writing clearly for the user up front instead of "surprise disclosed" only at withdrawl time. 

If anyone else has had similar experiences or feedback for me to try and avoid things like this in the future, please share.

Thank you,

Hi Steven,

The casino rep has been notified. Keep an eye on this topic. 

Hello Steven,

I hope you're well.

Thank you for reaching out and explaining your concerns.

We are glad that you have came across our Casino through LCB, as they are one of the most trustworthy websites around.
Same as LCB, our Casinos are also the most trustworthy online casinos you can find on the web. The main reason we can make such a bold statement is because we follow our Terms & Conditions to the letter.
According to our Terms & Conditions, the bonus amount serves for wagering purposes only and it cannot be withdrawn. 
You may see our Terms and Conditions at all times:

7 BONUSES AND PROMOTIONS

1. General Bonus and Promotion Rules
   
   e. "All deposit bonuses are for wagering purposes only and may not be withdrawn."
    

We hope that our Team explained the Term in question and that it is fully understandable. It is standard practice in the online casino world to consider the bonus amount "sticky".

Should you need any assistance from our Team, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

How do you qualify for this cash back offer and what are the Ts & Cs of it or can someone please tell me where can i find them?? I've never heard of it much less recieved it.! But I am definitely definitely wanting more information so that I can utilize it learn something new everyday here's my one thing for today, I guess... thank you!!

Hi Corn Baby, 

If you are referring to Casino Extreme Exclusive cashback please follow this LINK for more details. Please read T&C carefully and if you qualify post your casino username on the link above.

Not great at this but Yabby casino won't honor there own adds. After depositing 30 i asked support for a bonus got the bonus and playthrough was 1900 and was only 5x winnings. The terms weren't given before bonus and is advertised from them at a min 10x with instant withdrawals but couldn't even withdrawal winnings. After contacting support a three day bs journey started with alot of sorry for inconveniences to there new policy is not to pay anything not directly in Yabby promotion section. Whatever that is cause terms like I got is no where on site only in adds. Bottom line they didn't want to pay advertised rates and offered a 20 chip with 800 playthrough as compensation for the inconveniences. 

Hi Willy, 

Thanks for letting us know. We are going to bring this to casino rep's decision to check what happened. Please also provide me with your casino username. 

I checked this forum before I made my Litecoin deposit at Casino Adrenaline because the last time I played here. I didnt get my depsoit for like 2 days. Guess what? I decided to play with them today for the first time since they had their issues with crypto and I havent received my Litecoin deposit this time. I reached out to support but they did nothing. PLEASE BEWARE AND DO NOT DEPOSIT HERE!! 

Hello bry60195,

Could you please send us your Casino Username via private message so we can inquire about this issue with the deposit?

Thank you in advance.

Hello all,
I have a question: I received a newsletter with a 100% no rules bonus and claimed it. I have deposited via VisaCard 33 euros. My Casino Extreme account was credited with 53 euros. I started to play and after a while (so the 53 euros were at least 1x converted) I was at 120 euros. Then it went down and my balance fell to 75, - euros which I then wanted to cash out because you know how the whole thing otherwise Endet... That my account overview also confirmed to me that there is no more bonus money in my account (see screenshot). Unfortunately, the withdrawal request was then rejected with the Begründing, I must leave 26.50 euros in the payout in my account. Thus, my balance was then but at 48.50 euros and a payout is only possible from 50 euros. The 50 euro limit I have then, despite the smallest stakes, unfortunately no longer exceeded. Now my question: Is this correct? The bonus was played through and was also displayed in my account overview as real money! I am confused. Thanks for the help. 
Greetings Thomasch84

Having problems with Yabby stalling a payout for validation. Clean deposit and now they claim to be.... Working on it. 🙄 

Username keykeyslots

Hello Thomasch84,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

Thank you in advance.