Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

Hello Raditc, 

Is there a specific complaint you'd like us to help you with? If so, please share the details via PM and send over your casino username. 

Yes the fact i dmed one of ignition twitter account that said to dm if having login issues which i did but i guess it was the wrong one screenshots show it But after waiting 3 days then messaging the other got a reply but more less  said its 3 days past the day the issue happened so they wont honor or do anything for that day. In the past they have but in the screen shots you can see i did in fact messaged one ignition account so why cant the honor it. Its not like i dmed bovada or slots.lv like come on. Their site has been very unstable imo they should make some attempt at making it right or yet do what they did the last time this was a issue

Hello community i am newly registered here. been a long time viewer and visitor and actually just joined officially.  

I recently just signed up with slots.lv as referred by a colleague.  deposited via bitcoin and played through the bonus etc. win something small and decided to withdraws like $250 out of the $1000 i've accumulated. 

soon as i did that mg account was disabled and got email saying account is under investigation as of 07/19/2022 

my suspicion is that they're not to keen in me initating a payout soon after joining!? my issue is yes i'm new but i rightfully won and didn't withdraw the whole thing as i wish i did. anyway i've been in touch with them numerous times via email and all i get are generic responses and similar answers that a concerned team is still reviewing account. i don't have an eta , no solid answers and that's what drives me nuts. 

as of 07/26/2022 i got email saying my withdrawal was cancelled with no further details as to why. the last response i got from them was couple days ago saying the same thing thst it's still under investigations?!  this is becoming stressful as i'm in the dark, my money is held and this casino site has been ddos attacked numerous times recently and i'm not feeling comfy and safe them doing this. what recourse do i have ? any help mitigating this would be appreciated. 

this is such unfair practice i know it is. 

regards ,

Jesse

Hello jchavez28, 

Welcome officially to LCB!! We are happy to see that you have finally registered. Unfortunately it is under these circumstances, but we are here for you to offer a helping hand! 

Could you please private message your casino username and we will escalate the issue with Casino Representative. 

Thank you.

King Nemo,

thanks so much for your quick response to this. it's driving me nuts. i just can't believe how it's so easy for this site to disregard players just like that. I appreciate what this site does for the community and i hope you can help me resolve this and i can return the gesture or contribute as much as i can.  

jesse 

Hello jchavez28, 

We received your private message and have escalated the matter with Casino Representative. Keep posted on this forum thread for any updates. 

i recieved another response from slots.lv of course it is the typical generic type response.  i'm so patient and try to remain patient but this whole order of delaying and making a person wait is just flat out dirty and awful.  how could an organization do this? i've googled scenarios similar to mine and apparently this site along with its sister sites are known to do these kind of things.  i just wish that they were more informative and just say it up front.  "if your a new account - don't withdraw or we will red flag you" that's what this is anyway? they said some suspicious activity ! what suspicious activity the only thing that smells suspect is the type of crap their doing my goodness. 

This whole industry is loaded with bullcrap and ive had so many issues with all casinos over the years. One thing I can say is that Ive never been screwed by this casino group. Ive done many thousand dollar withdrawals with no issues ever. The only other casino I rate higher would be the slotland group but these guys are a close 2nd in my opinion. If you did nothing wrong let them do their slow little investigation and in the end you will get your money. Personally I think their customer service is a dog sh*t slow and inefficient to say the least. Ive had one of these exact type of investigations and it went in my favor in the end but it just took some time. 

Hi jchavez28, 

Any progress with your case?

Just wanted to give you an update that we recently discovered that our Casino Representative contact has been changed..we updated our contact and have explained the situation to the new Casino Rep. We will keep you posted on this forum thread once we get a response. Please be a little more patient as this group of brands over the years has had an above average reputation as ChiricoSales has explained. 

Hi in wondering if someone can help me. I submitted a withdrawal on Bovada last night at 9pm CST. As of now, 12pm CST, it's still pending. Never has a withdrawal taken this long and I'm on Ignition, Slots.lv and Cafe regularly. I've asked what the hold up is and I'm just told it's still processing. I withdrew in LTC and I'm not a new player by any means. I don't understand why it still hasnt processed. 

My username is Mividaj55 and my email is [email protected]. 

Any help is greatly appreciated! 

Thanks!

Hi Mividaj55, 

Your withdrawal issues with Bovada Casino have been escalated. Keep you posted once we get a response. 

I finally received it!! Ty so much for your help!!!

Thank you for your reply. Sorry it took so long for me to get back to you, I did not see the message. 

My brother referred me and helped me open up the account because I am disabled and have trouble with these things sometimes. Is there any reason why the other players with the same disputes either had the option to withdraw all of their balance and even their winnings? Why is it that I have not been given either option? I also see that some players were granted access to their account but without bonuses....why is this not an option for me? My brother only helped me open my account and email and shown me hpw to deposit with bitcoin. He has never even so much as played on my account. Should I be punished for being disabled and needing help with these types of things? Any further help or explanations would be greatly appreciated. Thanks. 

Delilah White

Hi Mividaj55, 

No problem, the pleasure is ours! 

Hello Delilah1988, 

Glad you came back! We will contact Casino Representative to provide answers for you, keep you posted on this forum thread once we hear back. 

Hello jchavez28 and Delilah1988, 

Casino Representative responded for both of your cases as they are similar. This is what they said:

"It was determined that the accounts were involved in a breach of our Refer-A-Friend Terms of Service. Due to this breach, the decision was made to terminate the business relationship with the players and discontinue all services and products offered. As a result, any available balance was voided."

Due to this reason your accounts are banned. The Terms of Service for Refer A Friend can be found on the website. Let us know if something is unclear. 

Thanks for the reply. What is unclear is the question of why do they have different outcomes for the same supposed breach of service to certain players? Some are simply left without bonuses but are still able to play on the site and make their withdrawals? How do they decide what types of punitive measures will be applied to certain players? I don't think it's ethical to decide players with the larger balances be completely voided and banned from the site.

Hello Delilah1988, 

We are sure they have a team that makes these decisions strategically, we won't get into why they make certain decisions but as you can see in the Refer A Friend Terms of Service they say the following:

• The Refer-a-Friend bonus is intended to reward existing players for introducing "NEW" customers to Bovada and as such, any abuse of the referral program will not be tolerated. Examples include but are not limited to:
  • Opening an account solely for the purpose of obtaining a referral bonus.
  • The usage of VoIPs, a VPN, proxy or similar service that masks or manipulates the identification of your real location.
  • If we are unable to validate each players’ individuality or if the new referred accounts are not considered genuine.
  • The referring player or referred friend are considered bonus abusers.
• Bovada.lv reserves the right to restrict eligibility for Refer-a-Friend bonuses, forfeit winnings, or carry out further sanctions on an account if it is found to be in violation of any of the herein mentioned terms.
• If a referred player is found to be violating any terms of service, your account may also be negatively affected.

Ultimately, it varies from player to player with how they decide what actions will be taken. They reserve the right to make these decisions and make a judgement of how they will move forward with the case. 

Hello Raditc, 

Thanks for reaching out to us via private message with your account details. We have contacted Casino Representative. Keep posted on this forum thread.

I still haven't heard anything on my concern. Have they contacted you or are we still waiting a response? I mean it was a awhile ago now so really Im passed it. However it would sure be nice to see a response from them cause honestly their customer relations/Loyalty has gone way down hill over the past 8 or so months imo!!

Hello Raditc, 

Thanks for reminding us of your complaint. We haven't received a concrete response from Casino Representative yet. We sent an email of all the posts you made on this forum thread regarding your concerns. We will get back to you once we hear back from them. 

Cafe casino

So I referred my friend to this site cause he like slots I followed the directions on the web page sent the link he registered and deposited $30 yesterday I didn't recieve my bonus I contacted support and they said since I hadn't made a previous deposit I'm not eligible nowhere on that page does it state that plus I'm fairly certain I'd have made a deposit so I asked if I could make one now and get it since I still did refer him and I was the one that gave him the money to add to his account they said no it'd have to be after I deposited if that's a rule should be listed on that page and not hidden 

Hello Stoggy87,

If you'd like us to escalate your issue please provide us with your Cafe Casino username via private message and we will contact Casino Representative directly for assistance. 

I received a notification from Bovada service threatening me with disciplinary action if I don't stop requesting free bonuses. I ask for a free bonus after I have made a deposit. I didn't realize that this was a infraction of their terms. I have never been treated so poorly by a onsite casino. 

Yea I owed Bovada some money as the card was got blocked and about I think $65 was kicked back months later not right away. That was 8 years ago and I still can not play on any of their sites Cafe, Ignition, etc. Just remind to pay and I will. Matt

Hi snb6448,

If someone from the Casino told you that you are not eligible for the bonus, there's nothing that we can do as that is the Casino policy not to give the free bonus after every deposit.

Hi Stoggy87,

We are still waiting for your credentials. Please PM me, to be able to help you.

Bovada has forbidden me to contact any of their chat people. I have never heard of such a thing. Unbelievable 

Hi snb6448,

Can you please send us your Casino username via private message, and we will try to find out why that issue was happened reaching out to Casino Representative.

Hi snb6448,

We are still waiting for your username. PM me so we can help you.

Hi snb6448,

We will be  CLOSING this complaint due to inactivity of submitter.

Ok so I don't know if this would post fall as a compliant or review because its both. So if it needs to be somewhere else please move it and let me know for the next time it happens. Thanks/Sorry

So after being Blind sided today and Talking with Ignition Casino on the phone. I received a followup email and feel their is issues that need addressed and I feel that the New Players and even some of the older players need to be informed on. So to save on typing I'm just going to cut and paste what I sent back.

"Let me start with saying Belinda was great and I feel she did what she could with her hands tied. So She's a 5 star in my book. However this follow up is receiving 1 one star because anymore I feel ignition casino upper heads/marketing cares one bit about loyalty been here since the day I started online gambling, Referred multiple players here because at that point ignition maybe me feel wanted and and felt safe over all other online casino's. But WoW over the last year to 2 things have changed so much. Making changes to lower rate of mile points, Adding more play through and that's just a couple but the icing on the cake is your don't even inform your players before hand and allow them to make a deposit the find out that your screwing them once again. So highly disappointed in the direction this casino is heading makes my stomach sick. Max Loyalty and still get split in the Face!!!! All I can say is glad I found couple of other good casinos while your never ending maintenance/cover up issues were going on!!!! Truly thou really hope Ignition turns things around before they loses to many Loyal Player and cant come back from it. Because we all know once the loss of income gets to a point  that's when the remaining loyal players get blind sided by yet another loss of incentive."

Thanks,

Andrew/Raditc

Hello Raditc,

Thanks for sharing your experience with this brand and helping our members. Hope you will be more satisfied in further entertainment. 

First off I wanna say bravo to the top notch customer service agents at ignition. So apparently they made some changes to the loyalty program due to the state of the economy. So in an effort to make enough money to buy Wayfair cabinets, endless supplies of adrenochrome and fund CP movie studios, all players must deposit 100 instead of 30 to get the weekly bonuses that were also downgraded.

So I asked for them to give me an entry into the poker tournament since I was used to getting it for the last 5 years or so. The agent who I won't call a customer service agent, said they would rather disable my account than give me a free entry to the poker tournament. Yeah the poker tournement that the prizes have already been allocated for. Apparently making me entry number 671 into the tournement was going to break their system so they disabled my account instead.

That's like going to the Boston marathon and they expect 4500 runners and 1 extra shows up and they would rather cancel the whole race then let that 1 extra person join the race. 4500 is safe but if we have 4501 runners the roads will collapse from the added weight.

Some weeks I've depositted 600-700 dollars at ignition with no wins. I'd love to see the pedo supervisor brag about disabling my account to the owners.

"So this dumb american who has depositted thousands wanted a free entry to the poker tournament. I told him no and his money is no longer welcome here anymore either"

I'd love to get more financial advice from this supervisor. He's probably the guy that buys currency from countries that have collapsed like south Vietnam, pre-1973 Cambodia and Saddam era Iraq. I can see him now bragging to all his friends saying " Hey I got this money for free basically, once south vietnam, Cambodia and Iraq return to old days, I'm going to be rich beyond belief. I also got millions of shares of Enron and Lehman brothers for pennies"

Well best of luck to that supervisor and all his wisdom. Hope he still gets his bonus so he can go to Epstein island for his 3 day vacation again this year. 

customers/players are what drives your sales and apparently they wont figure this out before they lose everyone. But then again maybe they should, it's not like they act as if their concerned about it. Also not directed toward front line agents I"m sure this issue has made their job load heavy answering everyones DMs

Hello Jessica, I need some help this happened a while back but I am still awaiting resolution so I came here, So I am a player at ignition casino and I made 3 deposits with bitcoin to which I made sure to activate the bonus and never received my bonusus and when I addressed this to the staff there they kept on giving me different reasons as to why I didn't receive it, one example was that I supposably did not qualify for the bonus, which I not true since at the time of this there was no requirement other than to deposit a minimum of $20 in Crypto and to activate the bonus. Which I did just as I always did before that and had no problems with it before. However the other reason why I was told because I needed to deposit $30 in order to qualify for the bonus! Which when I showed the rep a screenshot of the bonus and how she was in fact mistaken , and only $20 was needed to qualify I was dropped from chat and left their to talk to dead air. When I posted this on a forum someone tried to help but was way off topic and finally an agent assisted me but told me that the crypto match bonus no longer existed and that it was not available, and proceeded to comp me $15 in hopes to shut me up! However I am not satisfied with this because i deposited more than $15 worth of bonus and last i checked the bonus is still up and being advertised. Please help me resolve this issue so that I can again play at ignition casino. Thank you

Hello Prime760,

Can you please send us your casino username via private message, and we will try to find out why that issue was happened reaching out to Casino Representative.

Why does it take so long for slots.lv to process chips purchased throughLCB?

So I bought a 10 dollar chip through lcb and it's been more then 48hrs and it's still not been added to my account can I receive some help with this plz and thank you wild coins added my bonus a day ago right after buying it pretty much 

I bought a 10 dollar chip 4 days ago and still waiting in it also!

Hello ericadawn11-0,

Can you please send us your Casino Username via private message, so we can get in touch with Casino Representative in order to help you?

Hi Prime760,

We are still waiting for your credentials. Please PM us through this LINK to be able to help you.

I have been waiting 5 days for slots.lv to process my chip I bought from Lcb!! 
mused name is ecra******@gmail.com 

I have deposited 332.00 in the last 30 days! I haven't purchased a chip since last month! 
The terms state that a 20 dollar deposit must be made within the last 30 days to claim a chip! I've deposited well over that yet they keep denying my Lcb chip purchase!  
if I can't get a 10 dollar chip added to my account after depositing over 300 this last month then I am obviously playing at the wrong casino!! 

 

Hello  ericadawn11-0,

Thanks for sharing your credentials. We will notify Casino Representative in order to help your with this issue. Please keep an eye on this thread.

Hello  ericadawn11-0,

Casino Rep got back to us and asked us to ask you to try again, free chip is prepared for you. Please let us know if it works.

Hi Prime760,

We will be closing this complaint due to inactivity of submitter.

This is regarding a complaint against my experience with Ignition casino right now.  I have been dealing with these folks for weeks now and I feel they just keep giving me the run around and are delaying and delaying waiting to come up with any excuse to continue to hold up my account.  The issue started from their end and the process of verification. I don't see how or why they continue to prolong this "review" process providing me no solid/concrete answer as to what exactly is going on and why my account continued to be disabled after their system failed/glitches during the verification process. I have funds in my account and that's why I think they are further delaying me from accessing my account.  Had I had $0 in my account I'm sure this process would've been done 2 days tops.  It's extremely unfair how they're going about this and after numerous attempts at submitting every necessary document they require they still come up with some load of BS about my account still pending review.  Also the mishandling of my personal identifying documents are not being handled properly and risk me getting compromised in my personal life.  How can I get this resolved.  No one there is really sure of what's happening.  I'm told to just wait 24-48 hours. Well it's been weeks now.  
my username at this site is 

svalm****@gmail.com which is my email.  
 

I just want resolution and transparency at the very least and for them to stop giving me hundreds of dead end answers that seem to clash with the other answers I get. At least be on the same page my goodness. 

I may have posted this in the wrong section :( can someone help me in where I should've placed my complaint. 

Hello Svalmor331,

Thanks for reaching out to us. We will ping Casino Representative in order to help you regarding this issue that you are encountering with. Please keep an eye on this thread.

Hello Svalmor331,

We are still without any response from the Casino. We will send them a reminder email in hopes that we can get some update as soon as possible. Please keep us posted.