BonusBlitz Casino Support and Complaints Thread

Hello Everyone,

We would like to introduce BonusBlitz Casino here at LCB as a new and fast-growing Online Casino that offers a large number of intriguing bonuses and lightning fast Instant Payouts!

Should you need any assistance or if you have any suggestions for us, please share it here!

Kind Regards,

BonusBlitz Management

Thanks very much for signing up. Welcome to LCB forum. 

Welcome to LCB! 

Welcome to our forum, we're glad to have you here! 

Welcome, nice to have you here .

A few more rude moments here!!!

My deposit has 6 confirmations and when I asked about it they flat out CLOSED CHAT on me.

Deposited at 2:30 pm-When I asked about it it was 5pm.

Contacted the pit boss, of coarse NO  ANSWER OR REPLY.

Contacted live chat of coarse they closed the chat before saying anything.

Now, the best guess I have is that they are flat out STEALING PEOPLES MONEY.

Next to lite coin it clearly says Contact them if needed.

Every time they blow me off like this I am going to post it here.

YEP they just closed chat on my again.

SO EXPECT MORE POSTS in the very near future!!!

SO many hours later and still this CASINO is basically admitting to taking my deposit.

They keep closing the chat window on me.

Maybe it's because I am posting here!!!

I emailed support and this is what they said,

Hi Brian,

Hope that you are well and safe.

Your deposit should be credited very soon. 
Good luck!

Kind Regards,
Mary

Bonusblitz Support

Seems I'm getting somewhere finally, I'll keep you posted!!!

Wow great! Nice ti see you here! 

Hello blacky777,

When you get your deposit back please let us know.

Keep us informed. 

Thank you.

It still has not been credited on with chat now!!!

They just Closed Chat on me AGAIN. Go figure that one.

I honestly didn't expect much more from them.

Then, I had just checked again it IS IN MY ACCOUNT!!!!!!!!!!!

What service!

More than 12 hours later...

Hello blacky777,

We are glad to hear that your account has been refunded.

We will mark this case as Resolved.

Welcome to LCB  

My verification was approved i. Your banking department instructed me to contact customer service to complete my withdraw. There is no option on your site other than email. 
I was hoping i found a new casino i am not happy with the 3 i play at now.  
at least i can contact customer support with them

Hello michaelaspinelli,

Could you please send us Your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Hello michaelaspinelli,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you in advance.

Hello michaelaspinelli,

We will be closing this complaint due to inactivity of submitter.

Having an issue with bonusblitz dragging their feet about a verification and withdrawal after already being allowed to withdraw before and then they inexplicably out of nowhere block a $250 payout. 

My username is m*******

Still nothing from nobody still not validated still not an email or a fucking notification or anything from anybody. I've now gone through $100 of the 250 that I won because they keep fucking slow playing me and it's bullshit I want my fucking money and I want it now. I hate your entire casino group more than I've ever hated anything in my life because of this stupid shit right here. 

.there's no reason you can reply to an email about a bonus in 20 minutes and take 5 fucking days to look at some ID pictures YOU DO THIS SHIT ON PURPOSE AND IT'S WRONG. Normal people don't serve to go through this shit after they win fucking money and then get told that they can't pull it out for five fucking days. Knowing that it's all in place in hopes that we blow through the money. I wish I could find you. Physically. In person. To make you answer for this disgusting behavior.  

Hello Michelle Dick,

Sorry to hear that you are encountering this kind of issue. We will ping Casino Rep in order to help you with this matter.

Keep you posted.

Hello Michelle,

We trust that you are well and safe.

Please note that we have reviewed your account and as we were able to see, your account was successfully verified and you were able to finalize your first withdrawal. 
We can understand that having to wait for the verification to be completed can be frustrating, however, in your particular case, the procedure was completed under 24 hours. It is our honest opinion that this timeframe is more than acceptable.

Congratulations on your first win and we hope that there will be many more of the same.

Thank you for choosing BonusBlitz and good luck!

Kind Regards,

BonusBlitz Management

Indeed. Issue resolved. Didn't know you had your own thread. Nice. 

Hah. You guys get your own post that's alright alright alright Matthew McConaughey. 

Tell Luke I said hey. 

Personally I prefer the old you. You know....that other one. But anyways. Good to see ya. 🥰

YAY, I've been looking for y'all on LCB!

Hey my grandfather is having a bit of an issue at Timeless, he called me a minute ago and said that he won 3500 bucks thanks to the suggestion of one of your chat people. His account has been validated for months and they all of a sudden blocked his withdrawal and said he had to revalidate?  

Come on now, messing with a 70 something year old man and his money is a low blow. Might as well go after his pension next. 

His name is Walt Champagne, I'm not sure which email he uses at your casinos. I'm csure you can figure it out though.

Hello James,

We will forward this issue to Casino Rep in order to help you.

Keep you posted.

Yea. Complete silence from their end. Acting like they never received the pictures from him. I'm having him send me screenshots to show where he was already verified, had numerous withdrawals, and now all of a sudden because there's a big win on there he needs to reverify. Yet when he emails the pictures they don't respond or show any type of acknowledgement that they got them. 

Not for nothing, but BonusBlitz. Timeless and Pacific Spins are all the same casino/group/banking department. So I had him email the team at bonus blitz and not a peep from anyone all day and all night.

I hope he doubles the 3500 he has on there now just to run your nose in it after this shady slow poke stalling B. S. 

Hello James,

We hope that all is well.

Please note that BonusBlitz Fraud & Risk Department, unfortunately, has no access to accounts at Pacific Spins Casino.

The ownership of the Casinos may be the same, however, the documents database is not shared.

Please reach out to the respective Casino's representatives.

Thank you for your understanding.

Kind Regards,

BonusBlitz Management 

I made the required deposits to qualify for the new game free spins.. so I activated it and played. I'd won 15 but the message that pops up when free Spins are completed said that I have won  zero. I thought that was odd but went ahead to play another game using the $15 that I did win. I got a message saying there was a game restriction so I went back to my rewards section clicked on play now for the coupon again and it started my free spins over with my balance is zero so I thought OK and I played them i won 62 dollars. The wagering requirement was $123,000. I contacted live chat and I was told that they were having technical issues with the game they offered me a $10 free chip for the inconvenience and told me that I would be able to use the coupon again after IT department fixed the issues. I contacted live chat today four times because the coupon was not available and I was ignored with the chat ending each time. I emailed and nobody bother to read the screenshots and just told me that I don't qualify for a free chip. I will attach the screenshots of the live chat that told me otherwise.

Bonus blitz needs to put the 60 I'd won on the free spins back onto my account since they took it off without me playing a cent of it because of their IT problems. That's not my fault that they put an email out and the coupon out there before they had their shit together! 

Hello ericadawn11-0

Please send us your Casino Username via private message so we can reach out to Casino Rep in order to check this issue?

Thank you in advance.

Bonus blitz is refusing to validate my account even after sending this picture in which clearly should be enough not to mention the close ups and selfie of me with my ID. THEY been stalling for 2 weeks for a whole 50 dollars 

Hello BigBoyAlex,

Please be informed that your ID needs to be visible in a full size. All details from ID must be visible, so this is not valid enough. When you do that we are sure that you will be able to verify your account.

Thank you in advance.

you're missing the point i also send them the regular selfie where yuou could see everything as well as close ups of the front and back. clearly they are stalling on purpose.

When a new game is added to the RTG sites the casino usually offers free spins to try out the new game to people who have deposit X amount of money 
I made my minimum deposits like everyone else who was given the free spins. 
they sent the email about them and put them in my rewards section. 
I redeemed them. After my spins were complete the message said I had won zero from them- but I'd actually won $15. I wasn't able to play a different t game and couldn't find the new game even listed so I went back to the rewards section and went back to the coupon and clicked "PLAY NOW" and it took me back to the new game but with 77 spins all over again but still showed my 15 dollar winnings from the first  round. 
after a few spins into ( the second set ) the 77 spins coupon my balance went all over the place and then finally back to zero and the winnings started to accumulate from there. So I thought it had a glitch but worked itself out. 
that is until I played the 77 spins and my wagering requirement was just under  $124,000.00 !!! I'd won $62 and now I had to wager 6 figures!! Well, I went to live support and showed them the screenshot of my wagering requirements. 
He returned to chat and explained their was a technical problem with the new game and for the trouble they gave me a 10 dollar chip and told me I would be able to use the coupon for the new game spins once IT dept fixed the issues. --- took away my $62 in winnings and I have yet to get the new game spins. 
they tried to say they just issued a 10 dollar chip ( yea, when they took away the 62 I'd won because of their IT ISSUE) /. They said that I've already played that coupon ( sure when I played and they remobed the winnings because they still were having issues with the game) They've gave me free spins on some old ass game ( that's hardly the same coupon ) And basically told me I am not going to get the 62 I won with a standard wagering requirement nor will I get the new game free spins to play either. 
so they took 63 dollars I'd won before I'd even spun once torwards my wagering- they just removed it because of their own issue. And refuse to give me the new game spins again even though Vincent told me I would be able to use the coupon once it's all fixed. 

P.S. Here's the pictures I originally submitted that my 80 year old grandma could read without glasses 

Hello BigBoyAlex,

Could you please send them this documentation, and let us know if it's valid.

Thank you.

Hello ericadawn11-0,

Could you please send us your Casino Username via private message so we can help you with this matter?

Thank you in advance.

I've got an issue with Bonus Blitz. 
Y'all released a new game and having made the deposits to qualify, I was given 77 free  spins to try it. The winnings didn't show up with a wagering requirement once I finished playing and I wasn't able to play anything else either. So I went back to the coupon and went back into the new game where my balance went back to zero and my 77 spins reset. So I went ahead and played them again and that time when I finished it said I had t wager 124,000.00 I knew that wasn't right as I only won 62 dollars! 
so I went to live chat and y'all removed my winnings I'd just won from the free spins and said there was a techenical issue and that I would be able to use the coupon for the new game spins again once the IT dept fixed the problem and gave me a 10 dollar chip to play in the mean time. 
which was messed up because you took my 62 in winnings before I even played a cent of it and game me a 10 dollar chip? And now I'm not able to use the new game spins?!? I was given a few spins on some old ass game like that was supposed to be the same!! And now no response. 
I would like the 62 in winnings added back to my account with a realistic playthrew! Since I wasn't able to even get the new game spins once your site got their shot together. I've went to chat several times and emailed several times also! 

Hello ericadawn11-0,

Please send us your Casino Username via private message  to be able to help you.

Thank you.

BigBoyAlex has sent his documents in 4 different times berks, they keep coming up with new excuses and bullshit and now I'm back on the hunt. I gave ya'll a pass cuz you weren't around a year ago the first time everything blew up but here we go again cuz someone forgot to check the history. I hate that I have a friend with your casino or else you'd already be fucked but I'm telling you that i'm over it and tired of you dicking around people I convince to put their hard earned money into your casino. This will be the last fucking day that you disrespect me or my people. I guarantee it.

Hi James,

We have sent an email to Casino Rep in order help you with this case.

Keep you posted.

Hello ericadawn11-0,

We hope that you are having a nice day.

We would like to thank you for bringing the New-game topic up.
There is indeed a technical issue with the latest game from RTG as the game is behaving irregularly when played with a bonus. The issue could not be sorted by the Casino and RTG's technicians were required to provide a fix. As the issue was persistent, RTG had to temporarily deactivate the game and remove it from all platforms. Our agents, once they were aware of the issue, provided a replacement bonus.

We are, of course, hoping for a quick resolution of the issue and the moment the game is cleared by RTG, it will be back on our website.

Thank you for your understanding and please do not hesitate to contact our Support team for any assistance you might need.

Kind Regards,

BonusBlitz Management

Hello BigBoyAlex,

We trust that you are well.

Please note that our Banking Team has reason to suspect that you have altered your documents through photoshop or using some other editing tool. To clear any suspicion, you were required to provide a selfie (photo of yourself) holding your ID with a piece of paper with the Casino's name and the date. Still, the photo you provided, as Berks pointed out, does not provide the necessary information as the date of birth on your ID is not visible.

Please re-take the photo so that all of your information is visible. 

Thank you for your understanding.

Kind Regards,

BonusBlitz Management

Hello James,

We hope that you are well.

Thank you for showing concern for the players that have grievances with BonusBlitz Casino.

We do hope that you understand that the Verification procedure is mandatory and cannot always be successful. The Casino must be responsible and in cases such as the one above, when there is suspected documents manipulation, the Casino must be extra careful.

BonusBlitz Casino is adamant on making sure that all players are treated fairly and that they are gaming in a safe environment. A safe environment means that users that according to our Terms & Conditions are not allowed to participate in games of chance, minors especially, must be prevented from doing so.

We are, of course, not making any knee-jerk decisions, hence, the user is allowed to re-upload the documents to clear any possible misunderstanding.

This extends the entire procedure, however, we believe that all users have the right to correct any potential mistakes.

Thank you for your understanding.

Kind Regards,

BonusBlitz Management

It's not showing concern for players with grievances dude. I bring these people to your casino as referrals and everyone is happy and plays and has no issues except at your casino. 

He has provided the necessary documents including closeups of saidID and that wasn't good enough for you and now you're grasping at straws as a means to not pay him after the second d submission of documents. For whatever reason you have chosen thisan to go on a witch hunt and its disgusting. The other pictures clearly show the birthdate which you refuse to acknowledge and again this is over 50 dollars and you still seem to not be able to read. 

Me, the money I bring in, through myself and others, will never put another penny into your casino and my entire group will be reviewing your casino everywhere imaginable until the world knows you are liars, cheats, and thieves. 

I'm over it, the gloves are off. Fuck you. 

P. S. The only thing you're adamant about is creating new ways to not pay people the money they win. 

Bonus blitz keeps people's winnings! You heard it here first. You'll hear it everywhere else next.