BondiBet Casino Support and Complaints Thread

Hello LCB’ers

A Warm and fun filled hello to you all.

Bondibet is a new brand on the market with Exciting Offerings, Epic Games so come give us a whirl.

Fun Facts about Bondibet
Multiple software providers – IGT, MicroGamning, Betsoft, Vivo, Pragmatic Play and more

Multi-currency - €, NZ$, CA$, $, ZAR,  to name a few – we offer BTC too

The site caters for Five languages – English, German, French, Spanish and Portuguese

  24/7 online support – simply log into your account and have a chat with our friendly team

Daily promotions, Loyalty cashback, VIP tournaments, Prize Tournaments

Please note the Bondibet doesnt accept players from US, UK, FR, NL and a few more. If you are unsure please free to drop me a message. 

Direct support email: [email protected]  or jump on an online chat with us. 

My Name is Mart and I look forward to chatting with you all. Both Player and Affiliate queries will be managed by me. 

Welcome to LCB, Mart! Glad to have you here to assist our members! 

Welcome to LCB forum Mart! Thank you for being available to assist our members! 

Welcome to the forum! Thanks for being available to assist our members.

welcome to LCB Mart 

Welcome Mart! 

Welcome to LCB community! 

Thank you all for the Warm Welcome to LCB 

Добро пожаловать на форум LCB Mart! Благодарим Вас за помощь нашим членам!

Hello demmi,

We kindly ask you to use English language on this forum, as English is the official language here.

Thank you for understanding and cooperation.

hi

I am having problems withdrawing my funds from BondiBet. Firstly i never play with any bonuses and always live dealer.

I have done exactly what they have asked for:

-IDs all approved

-sent my bank wire details

-filled in their CCVoucher form

All have been approved but each time i do a withdrawal request my funds keep on appearing back into my account. I feel like its an obstacle after obstacle just to withdraw my funds.  This has been going on for a number of weeks now.

hi

UPDATE 2:  username is TONYXC

just received an email from Bondibet saying they now have the right to review all my documentations and a "thorough review" of the game sessions!!!!!!    How can they review documents that have already been VERIFIED!!!   This process is expected to take 7days!

I can predict the next obstacle after this - inactivity of account for more than 30 days!!!    

I have a feeling Bondibet casino are stalling to try and not PAY ME!!!

HELP!!!!    PLS!!!!

Hi tonyxc,

Sorry to hear that. We've asked the Casino Rep to look into your account. Keep an eye on this thread for the updates. 

Hi Tania

Thank you!

I've never seen a casino come up with this many excuses when it comes to withdrawing funds - even after all documents were approved!

I hope they do the right thing for its customers.

@tonyxc - You're welcome. Let's wait for their feedback on this matter.  

Hi Tonyxc,

Thank you for bringing this to my attention.

I am truly sorry to hear that there has been some frustration on your end with regards to the withdrawal process. I am on the case and will revert back as soon as possible. 

I am sure there will be a reason for the delay and I will look to have this all cleared up with the casino team. 

Hi Tonyxc,

I have chatted to the casino team and they have advised me of the below:

"According to the records of your account, your latest withdrawal request has been declined due to the Verification Process. The Verification Process falls into place for accounts with pending payouts and is a standard procedure that can be performed up to twice per year.

According to this process, Security and Management thoroughly review the account and all account activity during this additional verification, as well as the documents that you have previously sent. Please note that the Verification Process takes place in order to ensure that the withdrawal process is smooth and safe for all our customers.

We have reviewed your account and noticed that you have already made a new payout request, please leave it pending so that the Accounting team can review the payout as soon as the Verification Process has ended. Each time you request a new payout it delays the process." 

At this moment, can I request that you leave the withdrawal and allow the team to action the required review. Once this has been done the account withdrawal can be completed. 

We do apologize for the delay and thank you for you patience in this matter. 

Talk soon. 

Hi 

thanks for the prompt reply

i have followed your requirements and all my documents were approved.  I know all casinos have their T&Cs but this has happened to other customers so your ‘random’ and standard procedure is more like stalling for time....

i have had to make new withdrawal request because Bondibet keeps on asking for more documents - creating for obstacles for its customers to withdraw their funds 

each time I make a request  bondibet keeps on declining it and asking for more documents

all we want as customers is to be treated fairly

regards

Hi Tonyxc,

I understand and I do apologize for that, when documents are requested by the security teams additional information maybe required. 

Each time you request the withdrawal it flags an agent to review, it gets declined because the review is still in progress so by doing this you are slowing the process down. The team have assured me that they are looking at the account and will have a response for you. Once the account has been cleared for the payment, you will be notified. I have asked the casino team to keep me informed as to any updates that happen. 

Rest assured we will have the matter resolved for you :)

Hi

Can i get an update on this situation please, I think i have been very patient on my end. 

Thank you

Hi tonyxc,

We will ask the casino rep for an update. Keep you posted. 

Hi Tonyxc, 

Firstly I would like to thank you for your patience in this matter.

All players are subject to this process at least once a year to verify that all information is current. This process is for the benefit of you the player and us the casino. I know that sometimes this can be a little time consuming. We do endeavour to do our best to have the matter completed as swiftly as possible. 

I can confirm that your winnings will be paid tomorrow :) 

Congratulations on your winnings!!

We at BondiBet thank you for you cooperation and patience with the security review. 

Have a wonderful day. 

Hi

the withdrawal is still pending?????

Hi tonyxc,

The Casino Rep advised in his last post that your payment is supposed to be processed during this day. Please do let us know if you do not receive your winnings by tomorrow. 

Hey Tania, 

Thank you for the post and you are correct about it being done today.

@ Tonyxc they day is still but young for us 

I can however confirm that the team have advised me that payment has been made to you. So be sure to be on the look out for your Winnings. 

Once again thank you for the patience and enjoy the winnings. 

Best Wishes 

The BondiBet Team 

hi

nothing has hit my bank account yet.....  i hope it comes tomorrow

We'll ask the Casino Rep for another update. 

Hi Tonyxc,

The payment was made on the 19th as mentioned in our previous post. The payment method however can take up to 5 business days to reflect on your end,this part of the process we have no control over.

I can assure you the payment has been made and the funds are on their way to you :)

Regards 

Bondibet support team. 

hi..

ok i will keep an eye out for the funds...

thanks

Hi

payment has finally been received.  Thank you Tania and LCB for this platform so customers can have a voice.   

Thanks bondibet but there’s definitely room for improvement in the whole withdrawal process

Hello tonyxc,

We are happy to hear that you received your winnings! Glad we could help! 

Hi Tonyxc, I am super happy to hear that you received your funds!!! I totally agree and appreciate your feedback. The casino team are always looking to streamline this to be as swift as possible but one case is different from another and we do need to do our due diligence for your safety and ours. That being said there is always room to improve :) I would like to congratulate you on your winnings, thank you for your patience in the security check process. I would like to apologize for the matter having to go to the extent that it did. Please feel free to buzz me if you have any questions :) Warm regards Bondibet Support Team

Hello 

I’m waiting before 1 month and didn’t get my money every time have problem and i get the approving for all my documents and i can’t wait more for that i didn’t see like that in any casino 

and i win in  live casino 

Please i wnat the money immediately 

thanks 

Good Day Ali, 

Please can you supply me with your user name so that I can look into this for you. 

Regards 

Bondibet Support

Thanks for helping 

Ali789987

Hi Ali,

Thank you for reaching out to me. 
I would like to just state for the record that you haven't been a member with us for a month. Can't really state that you have been waiting over a month 


I can see that the verification process has taken a little time to complete and that you only submitted the last requested item not long ago. Thank you for completing and submitting all the documentation required. We have all the information from you, so next time this won't be a problem. 

The account has been approved and the payment process has already started. The live chat agent will be able to confirm what I have said and you may ask any questions should you have any. 

Nice win by the way!!! 

If you have any questions please feel free to chat to us. 

Thank you for making contact with us. Have an epic day further. 

Regards

The Bondibet Support Team 

Hello

Thank you very match 

i don’t have now any problem with the pending withdrawal?

how long take more time to i get the money?

thnaks 

Hi Ali, 

The withrawal process partly depends on the processor to which we have no control.

The process can take anywhere between 3-5 days to reflect in your account. 

Keep an eye on your account and if you wish to follow up please use the casino support channel. 

Regards

Bondibet Support Team 

Hello

I have been waiting for over a month for a withdrawal from bndibet bet. Have played by casino rules and verified my account successfully, however, they keep coming back saying i need more documents or something happens each week. Have tried to resolve with casino.

hope you guys can help 

Hello KLF1975,

We are sorry to hear that you are having withdrawal issues.
Your account details have now been sent to the Casino Rep. Please allow some time for the response. 

Hi Tania

They keep telling me not to worry that i will see the money soon however its been over 4 weeks of waiting so i am a little frustrated and beginning to think they're trying to find excuses not to pay it

Thank you :) 

You're welcome KLF1975. Let's see what they will advise.
Please keep an eye on this thread for the updates.

Hello KLF1975, 

Well done on your win at the casino. 

I have reviewed your account and according to the system you were paid your winnings some time ago?

The payment method was wire as per your request so please can you double check your account.

The Casino Support team have emailed you a reference number to double check the payment on your end. 

They are also rechecking everything on their side but in the meantime please check your bank as the payment has been completed. 

Kind regards

Bondibet Support Team 

Thanks Tania. I just received an email from the casino. I definately have had no funds go in yet but hopefully i will see them soon :-)

Hello

thanks for helping as.

i just want to ask you about my second withdrawal should i do the same what i did in the first time because in the live chat they don't know

thanks  

Hi Ali Kadi,

We'll ask the Casino Rep to follow up on your case. Keep you posted. 

Hi Tania

Are there any updates from accounts at bondibet as i checked my statement back to the 8th of april and no money has gone into my account and still no money today :-(

Hi KLF1975,

We'll check with the Casino Rep. Keep you posted. 

1. I guess i dont understand how its not in my account yet as my account details they confirmed in email are correct and a bank wire doesnt usually take over 5 days. It was back on the 8th it was approved. Hopefully some light can be shed soon. Thanks Tania

Hi Tania,

I really appreciate your help but now the support staff are saying i need to contact my bank as they paid me the money. I think i would know if $700 dollars hit my account when i really need the money.  I have been looking every day since the 8th and no money has gone in. The casino seem to be taking their time with giving me an answer. I dont think they have put any money in as it would be in by now from the 8th of april. I have been so patient considering there has been one obstacles after another with bondibet. I never experience this with another casino. I really  need this to be sorted out asap