Betfinal.com Support and Complaints Thread

Hello Everyone, 

My name is Danielle and I represent Betfinal Casino, we are very excited to be here on LCB, but more importantly we are very exited to hear from as many of you as possible. 

Tell me the good things, and the bad things. But most importantly give me your ideas, as a casino player what are you missing? What would you like to see more of and how can we improve? 

Look forward to get to know you all :) 

Cheers, 

Danielle

Hi Danielle,

It's pleasure e-meeting you. Hope you'll have a great time with us here! 

Welcome! 

 Hi MelissaN, 

Thank you for the warm welcome :) 

Welcome Danielle 

Hello,

We need no deposit bonus for the sports betting. Why not ??

It looks like a nice betting site and i found "Start a bookie" section , maybe i will take a look at it :)

Hi Aymenpronet, 

We often give no deposit bonuses and free bets to our active players. As a new player you also have a welcome sports bonus of 100% up to 25€ on your first deposit, just use the code BF50. Hope to see you on Betfinal, Have a great day!  

/Danielle

Hi Mannixx,

Thank you :)  Let me know if you need any help.

I registered Betfinal yesterday and asked free spins in live chat. They credit me 30 free spins and i win $6.18 from the free spins and i finished my wagering and win $126. So i asked in chat for account verification and asked them for withdrawal. They said me i already had 1 account and i registered 2nd time yesterday. But i don't know i already had 1 account. I forgot it and i register there yesterday. ( in some casino sites if we had already 1 account and we forgot and  second time we enter our mail id means it shows " your mail id is already existed" . so we can't able to register in that casino site. so in that time we know we already had 1 account). But in Betfinal the site mistake is second time i register because i forgot .i don't know already i had 1 account. Like other sites if betfinal shows this " your mail id is already existed" when registering means  I can't register yesterday. i try to open my old account and ask free spins in old account. So i tell this problem clearly today in live chat and asked them to delete my old account. But they said me to request withdrawal and technical team will handle it in 48 hours. so i give withdrawal request of $126 instantly with my bank account details and i waited. But now i received mail from them that is "Your withdrawal has been rolled back on ‘22/03/2020 19:52:39", funds has been returned to your gaming account. Please contact support if you require further assistance regarding this transaction." so i go to betfinal site and try to login my account to check it. But i can't able to login my account. It shows my account is blocked. So i try to ask this problem in live chat but they are in  offline. I can't able to contact them. my only mistake is i don't know i already had a account and register newly. otherwise i don't do any mistakes from my side. If they don't unblock my account means atleast i want my withdrawal cash of $126. please tell me what to do .

Hi Lia,

If you have two accounts at a casino it is a breach of T&C. You are right, if you already have an account the system should show that this email address is already registered. However, we're going to notify the casino rep about your problem. Please private message me your casino username. We're going to check with him and see what he says about it. 

Thanks for sending the username Lia. The casino rep has been informed. Keep you posted. 

Hi Lia,

I have reviewed your account with our Support Team and also have looked into the chats you had with our Team. At first, I have to point out that the Freespins were not given by our chat support, but you have only aksed about the wagering status after some time of playing.

Further, we have already informed you about the finding that you have created multiple accounts within a short period of time. The first account was created, the spins were played and once lost, a new account was created from the exact same device.

According to our Terms & Conditions, all our bonuses are only available once per person, address, IP address, device, etc. We have therefore suspended your multi-account and voided the winnings.

We are happy to offer Free bonuses to our players and we stand also behind regular winnings. You, however, have not played by the rules.

Thank you for your understanding.

I don't know i already had 1 account.  I forgot it and i register 2nd time. in some casino sites if we had already 1 account and we forgot and second time we enter our mail id means it shows " (your mail id is already existed)" . so we can't able to register in that casino site. so in that time we know we already had 1 account. Like other sites if your site shows this " your mail id is already existed" when registering means I can't register your site for 2nd time and  i try to open my old account and ask free spins in my old account. my only mistake is i don't know i already had a account and register your site newly. otherwise i don't do any mistakes from my side.If you can't unblock my account means please atleast i want my withdrawal money of $126 back. So please don't disappoint me . I spend two days to win this money  please give my winnings please. Then you block my account please, please

Hi Lia, 

Just to let you know that the casino's decision is final. You broke their T&C so there's nothing further they can do for you.

Please be careful next time when creating accounts not to breach T&C.

This case is resolved. 

Hello. I have something to say about Betfinal casino too! I won a huge amount of money in casino recently but I wasn't lucky to get them. Casino accused me of openning multople accounts when I explained them a couple of times that I have only one account on the website. They have never explained me why they made such a conclusion and, for sure, they have never provided any evidence. I would definitely like to hear some explanation and get my money back. 

Sorry to hear that, Octopus8. Please private message me your casino username so we can get in touch with the casino rep and ask for the evidence of their statement. 

Hi Octopus8,

Thanks for sending your username the casino rep has been notified. 

Dear Octopus8,

Your account was suspended exactly for the reason we informed you. We have solid evidence that your account is connected with multiple other accounts and informed LCB-Team accordingly.

We at Betfinal honor Casino winnings and payout to all legit winners without delay usually within 2-4 and generally within a maximum of 24 hours when the account is verified. We, however, do not tolerate any abuse of our bonus offers.

Thank you for your understanding. 

Best regards,

The Betfinal Team

Thank you for the reply but it gives me NOTHING because as I said earlier I have only one account. If you have proofs as you said, please share them with me or website admin because what you say now is groundless!!

Dear Octopus8,

we have provided full evidence to LCB Admin Team. We do not take such harsh actions without solid reason or based on weak grounds. 

Best Regards,

The Betfinal Team

Hello, admin. Could you please confirm that you received a solid proof from casino.

We've seen the evidence from the casino rep. With that said we consider this case resolved. Unfortunately, there is nothing further we can do for you. 

There is actually. It is not the first time this happens to me and I do not know what is the problem. I would like to keep playing in casinos but I can't be sure it won't happen again. Any hints for me? Or maybe you know whom should I contact with this issue? 

You need to read casino T&C very carefully and try to stick to the rules. You are allowed to have only one account, one IP address and one device. You are not allowed to have multiple accounts or connections with other accounts. Our advice to every player is to follow the rules and try not to breach them. You also need to read T&C for your own safety. 

I know that and I am telling you that I have only one account!!! I need to know what is the problem exactly so I can avoid it in future. 

As from the casino rep's information, the main problem is this one: We have solid evidence that your account is connected with multiple other accounts.