24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Dear geedealy,

We have provided LCB Admin with the betting history of your gaming session with a bonus.

Please feel free to check it too, or contact our Support 24/7 to get a full report.

Kind regards,
888 Tiger Casino team

hello

I'm having trouble contacting 24vip casino.. chat is down, they don't respond to email or phone, everything seems to be dead and still.. I need to verify my account to withdraw my money, could the representative casino help me by please? 

looks like the casino has been abandoned  

my username is   '' tor***** ''  

thanks

Hello tarchi,

Could you please tell us if you submitted all the required documents regarding the verification?

Could you please advise when you requested the withdrawal?

Have you made any successful withdrawals from the casino in the past? 

If you did all the steps, we will reach out to Casino Rep in order to help you.

Hello

all documents have been sent however it is not possible to request a withdrawal before the documents are verified

to release the cash for withdrawal it is necessary to contact them by phone or chat however all these support services are disabled.. it is impossible to talk to them

I never had an account with them or requested a withdrawal... my account is new

believe me.. they don't have an active support service.. check for yourself

Thanks

Hi tarchi,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you.

Hello

I sent my username

Thanks 

Hi tarchi,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know. Keep an eye on this thread.

Thank you.

they keep the chat disabled 24 hours

Hi tarchi,

We've informed them about your case, so let's wait for their response. Once we get it we will let you know instantly.

Keep an eye on this thread.

Thank you.

just to update the info...

today i received an email ask me to contact and do a phone verification, however their live help and phones they have inoperative for a few days making it impossible to get in touch with them.... I don't understand why customer support is inactive..

i'm leaving for work now and i'll be home only at night, Brasília time zone... saturday and sunday at home all day...  

Hello tarchi

Try to agree on a time that suits both you and them, and we believe that your case will be resolved in the shortest possible time.

Keep us informed.

Thank you.

it's almost impossible to arrange a time because I can't get in touch with support... their live help and their phone are disabled..    I'm at home at night in the time zone of Brasilia and Saturday and Sunday all day...    I'm writing this information so the rep can read it and pass it on to support

Hello tarchi

We will check with Casino Rep to see what can be done with your case.

We will keep you informed.

Thank you.

Hi Berks

I managed to verify my account by a phone call. The problem was solved..

thank you very much for the collaboration

Hello,

Thank you for contacting us regarding the matter.

Please be kindly advised that there was a technical reason, which made it impossible to reach the customer support but it has been already fixed.

We were also notified that your gaming account has been approved for requesting the payments.

Kind regards,
24VIP Casino team

We will mark this case as Resolved. 

hello

it's tiring every time I need help having to look for  help externally for the simple fact that ""24vip casino"" doesn't have suppor..  this is definitely not a technical problem, I've been trying to talk to them for two days without success... live help, email or phone none of this works, everything is off 24 hours a day...

I requested my withdrawal on March 10th and today is completing 11 days however the payment has not been sent, I would like to ask the representative again to help me, my username is in the last complaint

thanks

Hello tarchi,

We will get in touch with the Casino Rep to inquire about your payout.

Once we get some information we will get back to you.

Keep an eye on this thread.

Hello,

Thank you for addressing your query to us!

Please be kindly notified that according to 24VIP Casino Terms and Conditions, it takes up to 7 business days for the withdrawals to be processed. Your payment request was approved within the timeframes, on March 21st.

Kind regards,
24VIP Casino team

Hello tarchi,

Please let us know when you get your funds, so we can close this complaint and mark it as Resolved.

Keep us informed.

Thanks for your cooperation.

Hello

I received my payment

However, I will never play at this casino again.

Thanks

hello

I would like to ask the representative of Casino 888tiger to ask someone to contact me to verification account, their support service seems to be disabled and I need to validate my account to withdrawal my money..The chat does not respond and the emails are also not answered .. 

thanks

Hello tarchi,

We are happy because you received your funds! 

Wish you luck in further entertainment!  

We will mark this case as Resolved.

Hello samuca,

Could you please send us your Casino Username via private message so we can get in touch with Casino Rep regarding your verification issue?

Thanks in advance.

hi Berks.. I sent you my username..

Thanks

Hello samuca,

Thanks for sharing your account details with us. We will notify Casino Rep regarding this issue.

Please keep an eye on this thread.

Thank you for your cooperation.

888tiger casino is very strange... is possible do they turn on the casino and leave it running alone while they are on vacation? Does no one answer an email, chat or phone..  god!!!

Hello samuca,

Since our complaints manager is on vacation at the moment, would you mind sending your casino username via private message again so we can follow up on your complaint with the casino representative? 

Hello

I sent my username again..

the representative probably saw the complaint yesterday as he has been logged in for the last 15 hours... however it is very strange that the casino does not respond to emails sent more than 5 days ago and has kept the chat service turned off... the phone doesn't answer either..

I'm starting to think I've lost...

Hello samuca,

Thank you for providing your casino username, we'll contact the representative and inquire about your case. Please keep an eye on this thread for any updates. 

Hello samuca,

The casino representative has informed us that information regarding your account has been passed to the support team, who will contact you soon to run a verification process for your account. Please keep us posted on the outcome and let us know if you require any further assistance.

this casino is torture when it comes to support service.. the phone seems to be just a recording, the email does not respond and the chat is always offline

hello

finally someone called me asking for some information such as address and date of birth, however I don't believe it has resolved anything... soon after I received an email asking me to send a document to update my date of birth,   however my date of birth is correct and all documents for account verification were sent a few days ago.. .. anyway i replied  email with the my documents  attached again

I'm starting to believe that they have problems with the live chat that never works and also problems with receiving emails as no previously sent emails have been answered... 
maybe it's some technical problem they don't know about, anyway I would like to ask the casino representative for help to help solve my problem because I can't stand to wait so long and without support..  

Hello samuca, 

It is frustrating to experience difficulties when trying to verify your account and collect your winnings but it's great that you've taken the initiative and sent the documents they asked for.

Please try to have a little patience now and if your account is not verified in a timely manner we'll contact the casino representative and ask to check in on your case again. 

Dear samuca,

As we have been informed, your account was successfully verified. We apologize for the inconveniences and will check on our side what could go wrong with the chat requests and emails you sent.

Kind regards,
888Tiger Casino team

Hello samuca, 

Could you please confirm that your account has been verified so we can mark your complaint as resolved? 

My account has not yet been verified because it is not possible to request withdrawals at the cashier

hello

my account has not been verified.. it is not possible to make withdrawals at the cashier.

hi

the documents were sent 6 days ago for the first time and yesterday I sent the documents again for the second time.... I'm not sure if this one will be answered because casino never answer emails

I noticed that none of my previous emails were read and now I will have to wait 10 business days to verify the documents and after that another 7 days to process my withdrawal..as I've been trying to contact casino for 10 days without success, I believe I'm approaching the
incredible 40 days of waiting, which is unacceptable and absurd..

Dear samuca,

The account verification over the phone/chat was made indeed. A bit more time was needed to check your documents for the withdrawal as well. Those have just been approved, so your payout will be processed today by our finance department.

Kind regards,
888Tiger Casino team

a few moments ago the bitcoin withdrawal option was available and now it seems that all withdrawal options have been removed...why are you doing this to me?

do you want me to give up making the withdrawal?

there is something very wrong going on with this casino.. after a lot of difficulty they have now decided to remove all withdrawal methods including withdrawals with bitcoin..
please if you do not want to pay me at least refund my money

Hello samuca, 

We've contacted the casino representative once again and referred to your latest posts. Keep an eye on this thread for any updates. 

Hi  tough_nut

I wanted to thank the LCB team for helping me

without your help LCB I would not have received any response..however they decided to make things worse when they removed all withdrawal and deposit options including bitcoin.. maybe it's a punishment for opening a claim public here in lcb , however I hope they refund my money deposit,  

this will serve as a lesson for me to stay away from certain types of casinos.

thanks

Hello

at this moment they just removed all my balance..I knew they would do worse

Hello samuca,

We understand that the situation can be frustrating, and we appreciate your patience while the casino representative looks into this matter. We hope that a resolution will be reached soon.

Please keep an eye on this thread for any updates as we're waiting on the casino rep's response.

Dear samuca,

Please be kindly advised that due to the technical issues that have happened to the processor, making deposits and requesting withdrawals as well as accessing chat are not available at the moment. However, the winnings has been already sent by the Finance Team to the Bitcoin wallet provided, that is why it is not on your balance anymore. You have been informed over the email accordingly.

Kind regards,
888Tiger Casino team

hi

they paid with bitcoin so i received my money finally... 

however if the casino had an active support service it would have avoided this mess... thanks LCB if it wasn't for you team i wouldn't have been able to talk to them..

thanks