1XBET Casino Support and Complaints Thread

Dear pulkita16,

We make every effort to reach out to them and send reminders every other day for this complaint, as well as others. Unfortunately, if the casino doesn’t respond, that’s beyond our control.

You’ve already received their response asking you to provide original files, as they don’t accept the current format due to security reasons, and to follow the instructions provided by the casino's security department.

We will continue reaching out to them regarding your case but if there are no more responses from their side, that is not up to us.

Thank you for understanding.

am I going to get a response on this?

Dear player,

The Security Department will respond to your message, and if you’d like to receive updates, you can contact our support team via live chat using your case number. This will help you stay informed on the progress.

Thank you for your patience.

Best regards,  
1xBet Support Team

They have still responded to me and I am not sure what to do anymore

seems like my money is gone

I am still waiting for them to reach out to me, I have also complaine with CEG but yall have no morals

just stole my money

moderators here are not helping either

Dear pulkita16,

We've contacted the casino rep again and asked for an update regarding your case. And if you hear back from them in the meantime, please let us know.

Thank you for your patience.

Dear Player,

Please let us know if you have recently requested an update from the Security Department via email or live chat. If so, could you inform us of their response? This will allow us to provide you with the best possible assistance regarding your case.

Thank you for your cooperation.

Yes I have requested an update from the security department via email and they have not responded to me at all, attached are the proofs.

I spoke to live chat and they say that I have to send the required documents to the security department which I already have.

Here's another response from your live chat

Dear pulkita16,

We contacted the casino rep again and referred them to your latest posts. Hopefully, there will soon be some progress regarding your case.

Thank you for your patience.

The security department is currently awaiting your KYC documentation. We will keep an eye on the resolution of your case. Should you need any clarification or further details, please feel free to consult with the same department via chat or email regarding the required format or method for submitting the requested documents.

As you can see above, they keep saying the same thing in a loop even after sending all the documents, this looks like a classic scam where they don't really want to pay out

what can I do?

Dear pulkita16,

In what format did they ask you to send the documents, and in which format did you actually send them? Have you tried reaching out to them again about this?

Thank you.

They requested for original pdf format of last 3 months which is sent to them multiple times over the past two weeks but they have stopped responding to the emails, I do not know any other way to reach out to them, I also have a complaint with CEG accreditation but no help there either. This is a classic scam which seems to be often repeated with other players as well

Hello pulkita16,

We contacted the casino rep again and referred them to your latest post.

Thank you for your patience.

Dear Player,

We apologize for the inconvenience and lack of response you've experienced. We understand how important it is to resolve your verification process quickly.

If you have already provided the original PDF documents as requested, we recommend reaching out via our live support chat for the latest updates. Our support team should be actively working on your case, and the live chat can often provide a quicker response and real-time assistance.

Thank you for your patience and understanding. Please let us know if there is anything else we can assist you with.

Best regards,  
 

This is a waste of time as I have realized they are not going to give me my money and LCB can not do anything about it, they keep going in loop again and again like a robot

clearly their live support does not respond to me as the proof is provided.

I am not going to request anymore, just need people to know to not use 1xbet so they don't have to cry in LCB which is useless as well

Dear pulkita16,

We are doing our best to mediate between players and casinos, and our goal is always to find a solution and help. We cannot influence the casino's decisions or the way they handle player complaints.

We are actively reaching out to them regarding your posts, and they are providing public responses. As they mentioned in their reply above, "their support team should be actively working on your case, and the live chat can often provide a quicker response and real-time assistance." We understand the frustration but please let's be patient for a bit longer.

Please let us know if there’s any progress, and we’ll follow up with them again on this matter.

Thank you for understanding.

I have spoken to their live chat multiple times and as soon as I tell them about my case number they go radio silent on me and stop responding, what can I do about this? I have also emailed my documents with another email in order to make sure they received them but received no response there as well.

So 1xbet representative, how about you give me your personal work email where I can send this to you and you can reach out to the security team in india who are unresponsive as they do not want to pay

Dear player,

Thank you for your patience. We would like to inform you that we are still awaiting the original utility bill required for verification. Please note that you are not being ignored; however, previous documents submitted did not pass our authenticity checks and therefore cannot be accepted as valid proof.

Once you provide the original utility bill, we will proceed with the verification process.

Thank you for your understanding.

Hello, I have provided the new utility bill to the email but for some reason it has not been reaching to you, can you please provide me an alternate email to send these documents to so you can forward it to my case #?

I have tried sending these documents from another email but they did not entertain me and asked me to reach out to the registered email to which they never respond to.

Dear pulkita16,

We've contacted the casino rep again and referred them to your latest post.

Thank you for your patience.

Hello,

Thank you for reaching out. In this case, the only department responsible for verification is our Security Department, and they must receive documentation from the registered email associated with your account. Please send the required utility bill and any additional documents to [email protected].

We understand the importance of resolving this matter, and we’ll be on standby to ensure your case is addressed once the documents are received by the Security Department. Thank you for your cooperation and patience.

Best regards,

I have already sent it to them, can you please tell them to review it and unlock my account?
With that being said, can you please also request them to reply to me email with the updates
Thank you

Hello pulkita16,

Any updates on your case? Have you heard back from the casino regarding your verification?

Thank you.

Hello, No I haven't heard back from them, they keep asking me to send documents every single time and then don't respond to my emails I am really fed up of them and considering my $1200 as scammed

Dear pulkita16,

We've contacted them again regarding this.

Thank you for your patience.

Hello,

Thank you for your response. We understand your frustration, and we want to assure you that your case is being reviewed. Regarding your account , we have received and accepted your utility bill (finally, the original document was obtained).

At this stage, the Security Department has requested a photo of your driver’s license. Please send this document to the Security Department's email: [email protected] for further processing.

We appreciate your cooperation and understanding as we work to resolve this matter.

Best regards,
The 1XBET Team

Hello,

I have sent that document and I am waiting for an update on it now. I am hoping no more documents will be requested after this as I have sent over 20 documents so far for a mere betting account.

it has been three days they haven't processed my documents yet when they said it should be processed within 48 hours

can you please contact them again?

Dear pulkita16,

Please be advised that due to the weekend, there might be delays in both verification and responses from the casino. We understand your frustration as the case has been taking some time, but let’s allow another day or two to see if there are any updates.

Please keep us informed if there are any developments, and we will continue to follow up with them regularly.

Thank you.

I had provided my passport, selfie with passport, driver license, identification card and all that 45 days ago which was approved by their security department as you can see from the above screenshots

they are asking for sensitive documents again and again to keep stalling which I do not feel comfortable with.

They have asked me for more than 20 documents for a mere gambling site that has never happened.

I want LCB users and their managers to know this is a scam website that should not be promoted here.

In addition, please reach out to the 1xbet representative for a clear explanation here.

If they are not wanting to pay, ask them to be clear so I am not going to bother anymore,.

Hello pulkita16,

We have removed your attachment due to security reasons.

We'll contact the casino representative and inquire about your case. As soon as we hear back, we'll update you on this thread. 

okay no worries, I provided the attachment as proof as it is evident this casino is just stalling and requesting documents after documents to make their users give up eventually

They accepted my passport and other documents in the past and now they want it all over again and they will keep doing it until I give up

They haven't responded for 4 days straight now?

Dear pulkita16,

We've contacted them again regarding your case.

Thank you for your patience.