Nextcasino - problems with withdrawal

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Last post made 5 years ago by AleR
AleR
  • Started by
  • AleR
  • Germany Newbie 13
  • last active 4 months ago

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  • AleR
    • Started by
    • AleR
    • at Jul 03, 19, 10:37:33 AM
    • Germany Newbie 13
    • last active 4 months ago
    Original Deutsch Translation English

    Hi,

    ich habe vor einer Woche bei Nextcasino gewonnen und dann auch die Auszahlung in die Wege geleitet. Geforderte Dokumente habe ich uploadet und auch eine Bestätigung geholt - alles war OK. Die 48 Stunden für die Auszahlung mit E-Wallet, die auf der Webseite angegeben werden, sind verstrichen (es dauerte auch länger ;-) und als das Geld endlich überwiesen werden sollte, wurde der Vorgang abgebrochen. What the Fish?!?

    Hat jemand ähnliche Erfahrungen gemacht?? Oder weiß jemand Rat?? Ich habe zwar wieder eine Auszahlung beantragt, aber wenn ich  das Wort PENDING sehe- naja, es ist nicht schön zu gewinnen und auf das Geld nicht zugreifen zu können.

    MfG

    Hi,

    I won at Nextcasino a week ago and then initiated the payout. I uploaded the required documents and also got a confirmation - everything was OK. The 48 hours for withdrawal with e-wallet specified on the website have passed (it also took longer ;-) and when the money was finally supposed to be transferred, the process was canceled. What the Fish?!?

    Has anyone had similar experiences?? Or does anyone have any advice?? I requested a withdrawal again, but when I see the word PENDING- well, it's not nice to win and not be able to access the money.

    Kind regards

    NextCasino

    3.4/ 5

  • HardyK
    • Replied by
    • HardyK
    • at Jul 03, 19, 12:23:24 PM
    • Germany Mighty Member 3083
    • last active 1 month ago
    Original Deutsch Translation English

    Hallo,

    Hast du mal den Support gefragt, warum der Vorgang abgebrochen wurde? Sollte es wiederholt zu Problemen kommen, können wir gerne für dich nachfragen, bei einem einmaligen “Neustart“ würde ich mir aber noch keine Gedanken machen...

    Viele Grüße

    HardyK

    Hello,

    Have you ever asked support why the process was aborted? If problems arise repeatedly, we are happy to ask for you, but I wouldn't worry about a one-time "restart"...

    Best regards

    HardyK

  • AleR
    • Replied by
    • AleR
    • at Jul 03, 19, 02:30:45 PM
    • Germany Newbie 13
    • last active 4 months ago
    Original Deutsch Translation English

    Danke für schnelle Antwort erstmals!!! Ja, natürlich habe ich nachgefragt - aber Chat - Mitarbeiter hatten keine Ahnung. Ich werde jetzt noch abwarten und hoffe, bald klärt sich alles auf. Schönen Abend noch!

    Thanks for the quick answer first time!!! Yes, of course I asked - but chat employees had no idea. I'll just wait and see and hope everything gets cleared up soon. Have a nice evening!

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