Casino euro

Hi, I want to share this same problem!
02/24/2012 12:57:16PM System: " https://www.casinoeuro.com/en/customersupport/frequently-asked-questions/"
02/24/2012 12:57:16PM System: "Welcome to the English CasinoEuro Support."
02/24/2012 12:57:19PM Session Started with Agent (Paulo)
02/24/2012 12:57:19PM Anton: "Bonus"
02/24/2012 12:57:28PM Anton: "hello"
02/24/2012 12:57:31PM Agent (Paulo): "Caro Anton, Bem-vindo ao Serviço de Apoio ao Cliente da Dhoze, o meu nome é Paulo. Em que posso ser útil?"
02/24/2012 12:57:39PM Agent (Paulo): "Hello Anton, my name is Paulo. How can I help you?"
02/24/2012 12:57:45PM Anton: "I recive letter"
02/24/2012 12:58:20PM Anton: "Anton, you are provided free spins starts to play Alaxe in Zombieland (Alax zombies in the country)!"
02/24/2012 12:59:07PM Anton: "However, free games, no!"
02/24/2012 01:00:39PM Agent (Paulo): "When did you receive that email?"
02/24/2012 01:00:57PM Agent (Paulo): "Can you please check the date and what it says exactly?"
02/24/2012 01:01:43PM Agent (Paulo): "On the top of the email you received there is a text which reads:

If this mail looks strange, please click here:"
02/24/2012 01:01:54PM Anton: "Date today, a letter arrived 30 minutes ago"
02/24/2012 01:02:18PM Agent (Paulo): "Please copy paste the link you have after that text and send it back to me here and will then be able to investigate it for you."
02/24/2012 01:03:22PM Anton: "Where to click?"
02/24/2012 01:03:27PM Agent (Paulo): "That email was sent on the 17th and should have been used by the 18th at 23:59 Cet."
02/24/2012 01:04:21PM Anton: "But I just got it"
02/24/2012 01:04:23PM Agent (Paulo): "Keep an eye on our Newsletters and benefit from the bonuses within the time frame."
02/24/2012 01:05:02PM Agent (Paulo): "That promotion to play Alaxe in Zombieland has expired and you must have received the email before and not today."
02/24/2012 01:06:08PM Agent (Paulo): "Thank you for contacting us. Do not hesitate to contact us again if you require any further assistance. We wish you a nice day."
02/24/2012 01:06:10PM Session Ended

And here is the question I asked in a letter to have their support:

But I got an email today! Why, then, I got it 17 ? It's not my fault? And it does a professional response "That promotion to play Alaxe in Zombieland has expired and you must have received the email before and not today." ? That is it my problem that I have received a letter today, and not February 17th? Then the question is why this letter did not come to 17? This is a mistake of my postal service or your postal service? I play in many casinos, and if you are so very normal responses to the question you want to attract to play at your casino, and making deposits, then good luck!

Streenger - only new reps may create topics in the Direct Casino Support Section hence your topic has been moved.

blue

Looks like a delay with your mail which you can't "really" blame on the sender although I can totally understand your frustration.

There isn't much you can do about it.  So sorry Streenger.

blue

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