CLOSED - Exclusive €/£/$10 ND at EuroCity Casino!

I'll go in chat and this is the response.

and that is why I have to forward this issue
I cannot credit a bonus without permission

This is a joke!  :'(

Alexandru G.: Hi, my name is Alexandru G.. How may I help you?
Alexandru G.: Welcome to Euro City Casino Live Chat! We are glad to be of service. Please hold a moment whilst I try to locate your Euro City Casino account with your given email address.
[email protected]: Hello
[email protected]: ok
[email protected]: i receved messege on jswqzs.com forum from your casino rep, his name is Alberto.
[email protected]: now is available, please ask for your 10free bonus now at the casino

regards
[email protected]: here the link for this promotion
[email protected]:   https://jswqzs.com/onlinecasinobonusforum/archive/exclusive-$10-nd-at-eurocity-casino!
Alexandru G.: Please confirm the answer to the security question you selected when you registered your account.
The security question you chose was:
xxxxxx

[email protected]: xxxxxx
[email protected]: ))
Alexandru G.: thank you, Alexandr
Alexandru G.: have you replied to the link?
[email protected]: ?
[email protected]: "replied"??
Alexandru G.: have you clicked the link
[email protected]: on registration link with this promotion
[email protected]: yes i do
Alexandru G.: and the message that you got
Alexandru G.: had a link
Alexandru G.: did you click the link?
[email protected]: Hi All,

Mi name is Alberto from Eurocity Casino.

Sorry for the inconvenience with the bonus it will be soon available for all of you, i am now fixing the problem and i will make this bonus available, please send me your usernames at Eurocity Casino so i can activate your accounts with the promotion.

Thanks for your patience.
[email protected]: wheni regisered promotion worked not correctly
[email protected]: and not only i
[email protected]: there is several LCB members
Alexandru G.: and did he say how he will be crediting the bonus?
[email protected]: read this topick please
[email protected]:   https://jswqzs.com/onlinecasinobonusforum/archive/exclusive-$10-nd-at-eurocity-casino!
Alexandru G.: I will forward this issue
Alexandru G.: to the relevant department
Alexandru G.: and they will contact you regarding this issue
[email protected]: so why you dont credit this 10
[email protected]: ?
Alexandru G.: because I cannot do that
Alexandru G.: as I don't have the proof of eligibility
[email protected]: you now you casino group aalready have not very good reputation..
[email protected]: i can send screenshot with message that i receved from Alberto
Alexandru G.: I understand that but as long as I don't have direct permission to credit the bonus, I am unable to do so
[email protected]: bye
Alexandru G.: I will forward the issue
Alexandru G.: and you will be contacted in 96 working hours

he says here, bonus ready...says in pm, bonus is ready...im waiting in live chat..over 20 minutes now....better be ready, lol

and of course, it isnt
even after saying here
and in a pm to me

sigh

Alexandru G.: Hi, my name is Alexandru G.. How may I help you?
Alexandru G.: Welcome to Euro City Casino Live Chat! We are glad to be of service. Please hold a moment whilst I try to locate your Euro City Casino account with your given email address.
xx: good morning
xx: id like to claim my free 20 please
xx: ty
xx: [email protected]
xx: xx
Alexandru G.: Please confirm the answer to the security question you selected when you registered your account.
The security question you chose was:
City of birth

[email protected]:xx
Alexandru G.: thank you, James
Alexandru G.: what free 20 are you talking about?
[email protected]: from the forum jswqzs.com
[email protected]: i joined via the link there
Alexandru G.: you will have to talk to them about this
[email protected]: your rep confirmed a while ago i could get it
[email protected]: he also verified in my email i could get it
[email protected]: its 10free
[email protected]: sorry if i typed 20
[email protected]: i did
Alexandru G.: I see that the e-mail was requested
[email protected]: and HE told ME to talk to livechat
[email protected]: which is you
[email protected]: EurocityCasino
Casino Rep
Newbie

Posts: 2



  Re: 10$ sign up
« Sent to: dtsweet on: Today at 05:14:21 AM » Quote Reply Remove 

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now is available, please ask for your 10free bonus now at the casino

regards
Alexandru G.: I will have to forward this issue to the relevant department
Alexandru G.: and they will contact you
[email protected]: of course
[email protected]: after several days and hours waiting in live chat
[email protected]: do you guys not talk to one another?
Alexandru G.: that is a affiliate promotion
Alexandru G.: and I don't interfere with that
[email protected]: yes, is he not affiliated with you?
Alexandru G.: that is why I have to forward the issue
Alexandru G.: I have not received anything from the affiliate
Alexandru G.: so that is why I have to forward this issue
[email protected]: its not from the affiliate its supposed to be from the casino
[email protected]: ok, well, ill post in the forum
[email protected]: you guys certainly arent gaining any new customers
Alexandru G.: you will be contacted by the relevant department in 96 working hours
Alexandru G.: I am sorry for the inconveniences
[email protected]: ya, ive seen the reponse from others who have talked to you
[email protected]: you need to tell your rep then
[email protected]: ty for your time

ok we have a casino rep telling us to go to support and claim the $10 bonus and support knows nothing about the bonus, this really makes no sense. I would like the casino rep to know alot of us are depositors and this really does not help me want to put my money here, can you imagine what a cashout would be like trying to go through there support.

ok i went to claim the $10 again through live chat after getting a pm to let me know it is ready and this is what i was told
(i have to wait yet another 48 hours???)

info: Please wait for a site operator to respond.
info: You are now chatting with &#*****;Keshesma&#*****;
Keshesma: Hi there, corin
Keshesma: This is Keshesma, welcome to EuroCityCasino Live Chat! I noticed you are in the cashier, let&#*****;s make a deposit and get you playing......
you: hi i would like the *****free please
Keshesma: What ***** free are you referring to?
you: it is from the site i signed up from http://www.lastestcasinobonuses.com
you: https://jswqzs.com/onlinecasinobonusforum/archive/exclusive-$10-nd-at-eurocity-casino!
Keshesma: Do you mind holding one moment while I review your account?
you: that is ok
info: Your chat transcript will be sent to ***** at the end of your chat.
Keshesma: Thank you for holding.
Keshesma: I have forwarded the matter to the relevant department in regards to this matter
Keshesma: You will receive an update with in the next 48 hours.
you: ok thank you

Hi guys,

Being that casino is not able to honor this exclusive bonus, I have no choice but to upgrade this topic from pending to closed.

Zuga

just checked and my £10 is in Thank you Luckynn and Eurocity guy xxx

ty for the heads up...got it..pokey as sin, but did get it
guess its good to go Zuga

lmao...10 days to get 10 spins...yaaaaaa, that was a quick play period..pray for a bonus round

these are the players that have received the bonus :

SilviaRighi
Bugabooo73
Warnja14
pulse26
muhamedagic1
Fradika1978
mrsrhonap
Cg212930
forfan66
13oclock
dediw
corin69nz

Im reopening this exclusive as I was assured that all new players will receive the bonus. If some of you still havent got the bonus I recommend to private message their Rep.

cheers
Zuga

I quite liked this casino, i play a few of the slots in other places but they usually take ages to load on separate screen but liked how fast they came up on this casino cool x hehe
thanks again x

forgot to say how fast my money also went!

I think I`ll nominate this one for CM`s "Worst Customer Service 2010" award.

Being that there are still issues with this bonus I have no choice but to close the exclusive.

For those of you who didnt get the bonus, please PM their Rep HERE


Zuga