In a restricted gambling market such as the United States, the pickings can be slim, however, the LCB community places 24VIP and Superior Casino high on the list of go-to options. What makes these stand-out brands so successful? We’ve read your concerns regarding slow withdrawal processing and this was addressed in our chat with Affiliate Manager Connie Burstin along with a full explanation of the required verification deposit. Read the full interview to find out more including July birthday celebrations packed with chips and spins all month long!
Q: For anyone unfamiliar with 24 VIP and Superior Casino, please take a moment to introduce the brands.
A: Superior Casino began its operations back in 2006 as the first online casino powered by Rival software. Since then, our online casino has been providing a variation of casino games powered also by Betsoft and Vivo Gaming. Whether players are looking for slot machines, table games, video poker or play with live casino dealers, they can find it at Superior Casino via a desktop or mobile.
Superior Casino is recognized as Trusted and Experienced Casino Operation providing a safe, easy and fun online casino entertainment.
24VIP Casino was established in September of 2017 and since then has already developed into a solid online gambling option for bettors looking for a safe, secure and entertaining gambling destination. Being sister site to Superior Casino, 24VIP Casino has the same strong reputation for quality of games, security, and top-notch service as well as fantastic offering of bonuses and promotions.
24VIP Casino is recognized as a fun online casino environment and promotions where every player is VIP.
Q: Both casinos have stellar ratings on LCB – 4.5 out of 5. What’s your secret to keeping players happy and looking after them?
A: Our top priority is customer satisfaction. We know what our players want and we deliver: high promotions with fair terms, round-the-clock quality support and generous loyalty rewards.
We take every case seriously and players trust that. Important issues are elevated to our experience management team and handled swiftly.
Q: From LCB exclusives to chips and shop items, it’s apparent that you’re in the business of rewarding your customers. What other perks and promotions are in store for loyal players?
A: Besides the rewards advertised in our sites, we have a dedicated Customer Care department that adds surprise tokens and cashback bonuses to players at least twice per week to active accounts. Players love Free Spins and we release them every weekend and when new games are added (which is quite often).
Q: The LCB team has uncovered quite a few casinos with fake games through the years. To be clear, there are no problems related to your brands, but what’s your stance on pirated software and offering peace of mind to future and existing customers?
A: Being in business since 2006, we have seen a few of these companies come and go. We’ve never entertained the thought to work with them. We have had a super relationship with Rival as one of the first licensees (and before this with RTG). We know and respect the work software companies do to produce quality games. It’s unacceptable that someone would come along and try to capitalize on that hard work by stealing the games.
Q: Explain the verification deposit – what it is and why it’s necessary.
A: The verification deposit is necessary to ensure the player’s information is correct to avoid fraud and abuse. By making a verification deposit the player is confirming that the name in the casino account is valid. The verification deposit also enables the banking methods for withdrawal, by linking the card or wallet with the casino account. The verification deposit can be withdrawn without any terms or conditions attached, unless a bonus is claimed with this deposit.
Q: There are member comments regarding their experiences with longer withdrawal timeframes. Can you provide some insight in the cashout process?
A: Players are not always aware that they need to verify their casino accounts by sending in a Security Form along with some documents. The processing times for a withdrawal start after the player verification is approved. Sometimes players assume we will process within 7 days of the withdrawal request, but the processing times (2-7 business days) counts only after verification is complete. This may cause confusion and player may believe their withdrawals get delayed.
Q: We’d like to thank you for opening the door to give LCB’ers a look behind the scenes. Are there any sneak peeks or upcoming plans you can leave us with?
A: We are developing new promotions and reward schemes as we speak. We currently have a month-long World Cup Fever promotion. Next up is a two-week celebration of the casino’s famous host’s birthday coming up in July. Lots of Spins and chips will be added in this period.