Delayed payments of winnings? Issues with verification? Unresponsive customer support department? These are just some of the most common problems punters have with online venues and guess what- Casollo is one of the brands which made sure all of these are covered.
Exploring our busy forum, you will encounter multiple issues with this establishment. Although this hub initially seemed like a decent facility with a noteworthy offering, it failed in several important fields, which was more than enough to end up in our rogue pit.
Keep reading to find out how Casollo casino earned its bad reputation!
In one of the complaints we received from our member, he stated having troubles with withdrawals even though he previously managed to cash out certain amounts successfully. Our attempts to assist this customer failed- no response from the casino.
It already raises suspicion, doesn’t it?
Then in another one…
… we were informed that a client had issues with postponed verification and withdrawal of his winnings. And browsing the official website of Casollo casino, one will encounter that they proudly advertise fast payouts- 12 hours following the registration.
Not wanting to make impulsive decisions, we waited a bit, and the answer came. Unfortunately, not to some of our players but our question to ourselves:
“Should we put a warning sign on Casollo casino?”
Advised by a friend, one more member informed us about the delayed cashout. Even though he submitted the requested documents, no confirmation was received. No words from the casino either.
Summarizing all these bad experiences…
…we did what was best for our members. A venue that treats us as mediators and players in such an unprofessional way deserves nothing else but a “bad guy” badge.
At the end of March 2020, a member contacted us about issues with withdrawals with this and another brand from the same group. Our team tried to get in touch with the support agents, but unfortunately, we’ve never received a response from the casino regarding this complaint.
However…
… there was a situation (April this year) which did look like some progress. Let’s say a small light at the end of the tunnel. A player who told us that he’d been waiting for his winnings for 3 months finally received the money.
With this on and off interest for players on the behalf of Casollo casino, we thought the best outcome would be to put a warning sign on this brand.
You see…
…transparent communication between the involved parties as well as smooth withdrawals are the very essences of this industry. And this operator failed in both fields.
Until this team decides to turn over the new leaf and fully assure us and the members that they won’t repeat these mistakes, it’s better to proceed with caution when visiting this establishment.
After all…
…the list of approved brands is a lengthy one, encompassing versatile entertainment facilities that know how to run the business well. And what’s even more important, that value punters’ time and money.
Read Terms and Conditions, gamble responsibly!