We all know that transparent communication with players is one of the essential prerequisites for a pleasant online casino experience. That’s precisely what inspired the LCB team to come up with the “Casino Support and Complaints” section, giving members a chance to interact with a rep assigned by the operator and have their issues resolved promptly.
Being one of the fastest-growing corners of our platform, this section keeps welcoming new representatives on a regular basis. Having said that, our team is more than happy to introduce you to the newly-joined assistant from Bingo Bonga Casino, ready to answer all the questions.
Just like the fellow reps, the assistant from this Malta-licensed online casino created a special support and complaints thread, sharing a couple of highlights. That’s one of the channels which players can use to reach out to the rep, the other is a direct message.
When it comes to communication options offered by Bingo Bonga Casino itself, consumers have live chat and a contact form. Telephone support is not offered but there’s an FAQ and a whole range of tools for responsible gambling, among which a pop-up informing about the elapsed time every hour.
Taking a look at the list of featured providers, you will encounter big names such as Spinomenal, Push Gaming, Tom Horn Gaming, TrueLab, NetEnt, Iron Dog Studios, and many more. Thanks to all these strategic agreements, the operator’s library accommodates a highly diversified selection of games.
With so many convenient filters…
…finding the desired adventure will be a piece of cake. You can browse by the provider or by favorite genre, whichever you prefer. There are tons of fun-filled slots, roulette, card games, and of course, bingo games to choose from. Demo play is available to both guests and registered members, giving them the opportunity to have a couple of rounds for free before switching to real money play.
Aside from a multiverse of entertaining games, Bingo Bonga casino displays a diversity of opportunities to compete and score interesting prizes. There are raffles and tournaments, as well as cashback of up to 20% on the deposits made on the previous day.
What’s even more, the operator has a 5-tier Loyalty Scheme with all kinds of perks, depending on the level. By collecting points, a player climbs higher and higher, unlocking more and more valuable rewards.
To deposit and withdraw…
…players can use a wide spectrum of cards, e-wallets, and bank transfer options. Deposits need to be wagered at least three times before a withdrawal is possible.
Keep in mind that the operator reserves the right to charge a fee on either type of transaction. Processing time varies from one banking method to another, but it is indicated that requests made in web wallets may take up to 3 days to be finalized.
Have you had the opportunity to check out Bingo Bonga Casino yourself? If so, would you like to share your valuable insights with us and other members? Leave your thoughts in the comments section below.
Have fun and gamble responsibly!