We are proud to announce yet another milestone left behind on our blazing trail of accomplishments - 300 official Casino Representatives registered and approved at LCB! Yes, we are extremely proud of this achievement and want to brag about it, not only because it is obviously quite important for our community, but also because we fought hard to make it happen, to create the best gambling portal for you, the players. But we won't stop here! There's a lot more to do, many more milestones to reach and visions to fulfill.
It goes without saying that we couldn't have made it without the continued support from our amazing members who remained with us in the good and bad times.
Congratulations to the LCB team whose dedication and commitment helped reach this milestone.
And last, but not least, big thanks to all the great casinos and hard-working representatives who've been doing a great job helping our members with any and all inquiries. Here is where you'll find each and every one of them!
The reason we are so overjoyed is, of course, not just down to sheer numbers of reps we've managed to gather. It is about exceptional results that we've had with our Complaints system. Acting as a mediator between casinos and players, LCB has managed to resolve thousands of players complaints, which ultimately resulted in over 2 million dollars that have been returned to our members in the last 10 years! With this in mind, we would like to use this opportunity to express our views about the interaction between operators and their customers, essential measures and requirements needed for both parties to benefit here at LCB.
With the main goal of helping players get the most of their gaming experiences, we try our best to provide the accurate, up-to-date and useful guidance about all gambling related matters. That is why it is important for players to visit regularly and be present at LCB often so as not to miss crucial new information, advices or any notice that may come up. If it so happens that you submit a complaint with us, take good care to be active on the thread and remain available as we attempt to resolve it. Simply relating your issue and then disappearing will not suffice - there might be more information and further correspondence needed to secure a favorable outcome.
The same goes for the casino representatives. For a casino and its representative to be approved at LCB, transparency, fair conduct and willingness to interact and help the players are most valued. Being actively involved and personally conversing with complainants in the designated complaint thread are the best ways to ensure you are representing your casino in the best possible light. This is what reassures players and gives them the confidence to continue using your casino's services in the future. Open communication coupled with honesty builds and maintains stronger relationships between all of us, a stronger community with benefits for everyone involved. When both gaming sites and players are willing to cooperate via our boards, it makes it much easier for LCB to act as the mediator and help solve the issues quickly and efficiently. Considering the proliferation of shady business practices and rogue casinos, the above said gains even more in significance.
Unresolved complaints are almost always due to the inactivity of the complainant or the unresponsiveness of the casino rep. The few we have on our record did not result from our lack of enthusiasm - when faced with a lack of interest, there's only so much we can do to help. But if there's validity to a complaint and the casino in question won't respond to our inquiries, we are then forced to put the unresponsive operator on the LCB Warning list.
With that said, we are looking forward to an even brighter future where our actions will reflect the values we stand for.
Thank you all for being part of LCB and for all the amazing things we've accomplished together!